US 11,962,455 B2Granted

Prioritizing multiple issues associated with a wireless telecommunication network

AssigneeT-Mobile USA, Inc.

InventorAlex Gardini Vedovatto

Life of this patent

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Abstract

Disclosed is a system to prioritize multiple issues associated with a wireless telecommunication network. The system obtains the multiple issues associated with the wireless telecommunication network, where an issue among the multiple issues impacts a UE associated with the wireless telecommunication network. The system obtains a number of UEs impacted by the issue, an indication of importance of severity associated with the issue, and an indication of importance of current UE experience. Based on the number of UEs impacted by the issue, the indication of importance of severity of the issue, and the indication of importance of current UE experience, the system computes a priority associated with the issue. Based on the priority, the system prioritizes the multiple issues to obtain a prioritized list. The system provides the prioritized list indicating an order in which to resolve the multiple issues.

Claims20

Dependent claims

At least one computer-readable storage medium, excluding transitory signals and carrying instructions to prioritize multiple issues associated with a wireless telecommunication network, which, when executed by at least one data processor of a system, cause the system to:

obtain data regarding the multiple issues associated with the wireless telecommunication network,
wherein an issue among the multiple issues negatively impacts a mobile device associated with the wireless telecommunication network;
obtain a number of mobile devices impacted by the issue, an indication of importance of an impacted metric, an indication of importance of severity associated with the issue, and an indication of importance of a current mobile device experience,
wherein the impacted metric indicates relevance of a type associated with the issue to the mobile device;
based on the number of mobile devices impacted by the issue, the indication of importance of the impacted metric, the indication of importance of severity of the issue, and the indication of importance of current mobile device experience, compute a priority associated with the issue;
based on the priority, prioritize the multiple issues to obtain a prioritized list;
obtain a guidance indicating how to address the multiple issues;
and
provide the prioritized list indicating an order in which to resolve the multiple issues along with the guidance indicating how to address the multiple issues.

6 more elements

A method comprising:

obtaining data regarding multiple issues associated with a wireless telecommunication network,
wherein an issue among the multiple issues impacts a user equipment (UE) associated with the wireless telecommunication network;
obtaining data regarding:
a number of UEs impacted by the issue,
an indication of importance of severity associated with the issue, and
an indication of importance of current UE experience;
based on the number of UEs impacted by the issue, the indication of importance of severity of the issue, and the indication of importance of current UE experience, computing a priority associated with the issue;
based on the priority, prioritizing the multiple issues to obtain a prioritized list of the multiple issues;
and
providing the prioritized list of the multiple issues indicating an order in which to resolve the multiple issues.

7 more elements

A system for tracking progress associated with resolving telecommunication network issues, the system comprising:

at least one hardware processor;
and
at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
provide a single platform to gather, prioritize and track resolution of issues associated with a wireless telecommunication network including:
obtain a number of UEs impacted by an issue associated with the wireless telecommunication network, a numerical indication of importance of severity associated with the issue, and a numerical indication of importance of current UE experience;
based on the number of UEs impacted by the issue, the numerical indication of importance of severity of the issue, and the numerical indication of importance of current UE experience, compute a priority associated with the issue;
based on the priority, create a prioritized list indicating an order in which to resolve multiple issues associated with the prioritized list;
track progress associated with resolving the issue;
and
present the prioritized list and the progress associated with resolving the issue.

7 more elements

Dependencies are inferred from the claim text.

Facts

Application: 17/536,980Filed 29 Nov 2021
Published: US 2023/0171146 A11 Jun 2023
Granted: 16 Apr 2024
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

H04L 41/0609
Using filtering, e.g. reduction of information by using priority, element types, position or time: based on severity or priority
H04L 41/5067
Characterised by the interaction between service providers and their network customers, e.g. customer relationship management: customer-centric…
H04L 43/06
Arrangements for monitoring or testing data switching networks: generation of reports
H04L 43/08
Arrangements for monitoring or testing data switching networks: monitoring or testing based on specific metrics, e.g. QoS, energy consumption or…