Method and system for providing a cognitive virtual health and life insurance customer service representative
AssigneePatty, LLC
InventorsSeth Cohen, Luis Silvestre
Life of this patent
Estimating the term…
Abstract
An anthropomorphic, artificial intelligence-based system and method to provide benefits products field underwriting and post-enrollment customer services through a cognitive virtual assistant. The system can contact to one or more third-party benefits provider systems to obtain coverage details, provider types and location details, and to modify member coverage types on behalf of the member. The system can contact third-party pharmacy systems to fill medical prescriptions. The system can contact third-party medical services for providing information directed to medical services.
Claims23
A computer-implemented method comprising the steps of:
- a. providing a user interface to a cognitive virtual assistant, the cognitive virtual assistant receives audio from the user interface which is interpreted with artificial intelligence at a processor to generate data and audio responses, the audio responses being forwarded to the user interface;
- b. the cognitive virtual assistant prompts a user for information directed to one or more existing benefits products of which the user is currently a member;
- c. identifying coverage information of the one or more benefits products of one or more benefits providers;
- and
- d. presenting the coverage information to the user using the cognitive assistant in real time.
A computer implemented system comprising:
- a user interface communicating with a cognitive virtual assistant, and the cognitive virtual assistant receives audio from the user interface which is interpreted with artificial intelligence at a processor to generate data and audio responses, the audio responses being forwarded to the user interface;
- a server communicating over a network to the cognitive virtual assistant;
- and
- a benefits providers interface communicating with the cognitive virtual assistant, wherein the cognitive virtual assistant prompts a user for information directed to one or more existing benefits products of which the user is currently a member;
- the server identifies coverage information of the one or more benefits products of one or more benefits providers;
- and presents, the coverage information to the user using the cognitive virtual assistant in real time.
A non-transitory computer-readable medium having stored thereon a plurality of sequences of instructions, said instructions including sequences of instructions which, when executed by at least one processor, cause said processor to receive audio from a user interface in communication with a cognitive virtual assistant, and the cognitive virtual assistant receives the audio from the user interface, the audio is interpreted with artificial intelligence at a processor to generate data and audio responses, the audio responses being forwarded to the user interface;
- the cognitive virtual assistant communicating with a benefits providers interface, wherein the cognitive virtual assistant prompts a user for information directed to one or more existing benefits products of which the user is currently a member;
- the processor identifies coverage information of the one or more benefits products of one or more benefits providers;
- and presents, the coverage information to the user using the cognitive virtual assistant in real time.
Dependencies are inferred from the claim text.