Payment support system, payment support method, and non-transitory recording medium

A payment support method executable by one or more processors, the payment support method comprising:

• a communication state determination step of determining a communication state of a respective first user terminal and second user terminal of a first user and second user who enter and use a facility, the communication state determination step determining that communication of the first user terminal has not been interrupted and that communication of the second user terminal has been interrupted;
• a presence determination step of determining whether the first user terminal has left the facility or not upon determining that communication of the first user terminal has not been interrupted;
• a first payment step of executing a process concerning payment of a price incurred at the facility by the first user upon determining that the first user terminal has left the facility;
• a second payment step of executing a process concerning payment of a price incurred at the facility by the second user in response to an interrupted state of the second user terminal continuing for a predetermined time period, upon the communication state determination step determining that the communication of the second user terminal has been interrupted;
• and
• a notification step of causing a facility terminal installed in the facility to issue a notification of predetermined information in response to determining that communication of the second user terminal has been interrupted, the notification being displayed on a display of the facility terminal.

A non-transitory computer-readable recording medium storing a payment support program for causing one or more processors to execute:

• a communication state determination step of determining a communication state of a user terminal of a user who enters and uses a facility;
• a presence determination step of determining whether the user terminal has left the facility or not upon determining that communication of the user terminal has not been interrupted;
• a payment step of executing a process concerning payment of a price incurred at the facility in response to:
• determining that the user terminal has left the facility, if the communication state determination step determines that the communication of the user terminal is not interrupted;
• and
• an interrupted state continuing for a predetermined time period, if the communication state determination step determines that the communication of the user terminal has been interrupted;
• and
• a notification step of causing a facility terminal installed in the facility to issue a notification of predetermined information in response to determining that communication of the user terminal has been interrupted, the notification being displayed on a display of the facility terminal.