Information processing system

An information processing apparatus comprising:

• a memory that stores sound information of a plurality of sounds output from parts of an image processing apparatus when malfunctioning, each of the sounds being associated with a timing of the malfunctioning;
• a network interface configured to communicate with the image processing apparatus;
• and
• a processor configured to:
• acquire an inquiry indicating a first part of the image processing apparatus and a first timing of malfunction of the first part from the image processing apparatus via the network interface,
• search the memory for one or more first sounds that are associated with the first part and the first timing, and
• control the network interface to transmit, to the image processing apparatus, the sound information of the first sounds to be included in error information generated by the image processing apparatus.

A non-transitory computer readable medium storing a program causing a computer to execute a method comprising:

• storing, in a memory, sound information of a plurality of sounds output from parts of an image processing apparatus when malfunctioning, each of the sounds being associated with a timing of the malfunctioning;
• acquiring an inquiry indicating a first part of the image processing apparatus and a first timing of malfunction of the first part from the image processing apparatus;
• searching the memory for one or more first sounds that are associated with the first part and the first timing;
• and
• transmitting, to the image processing apparatus, the sound information of the first sounds to be included in error information generated by the image processing apparatus.