System and method for electronic notification in institutional communications
AssigneeValue-Added Communications, Inc.
InventorSerge Seyfetdinov
Life of this patent
Estimating the term…
Abstract
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.
Claims13
A call management system, comprising:
- one or more databases that store call restrictions associated with an inmate of a correction facility and recorded messages;
- a telephone instrument associated with the inmate;
- and
- a control platform configured to:
- receive a call from an external party directed to the inmate;
- determine that the inmate is unavailable;
- direct the external party to leave a voice message for the inmate;
- receive the voice message and a call notification flag from the external party, the call notification flag indicating whether the external party wishes to be separately notified of a missed call attempt from the inmate;
- store the voice message and the call notification flag in the one or more databases;
- perform security analysis on the voice message;
- in response to the voice message satisfying the security analysis, notifying the inmate via the telephone instrument as to the voice message and directing the inmate to retrieve the voice message from the one or more databases;
- transmitting a notification to the external party in response to the inmate retrieving the voice message from the one or more databases;
- receive an outgoing call from the inmate to the external party;
- detect that the outgoing call was not answered by the external party;
- and
- transmit, in response to the detecting, a missed call notification to the external party based on the call notification flag.
A method for exchanging a message between an external party and an inmate, the method comprising:
- receiving a call from the external party directed to the inmate;
- determining that the inmate is unavailable;
- directing the external party to leave a voice message for the inmate;
- receiving the voice message and a call notification flag from the external party, the call notification flag indicating whether the external party wishes to be separately notified of a missed call attempt from the inmate;
- storing the voice message and the call notification flag in a database;
- performing security analysis on the voice message;
- in response to the voice message satisfying the security analysis, notifying the inmate via a telephone instrument as to the voice message and directing the inmate to retrieve the voice message from the database;
- transmitting a notification to the external party in response to the inmate retrieving the voice message from the database;
- receiving an outgoing call from the inmate to the external party;
- detecting that the outgoing call was not answered by the external party;
- and
- transmitting, in response to the detecting, a missed call notification to the external party based on the call notification flag.
Dependencies are inferred from the claim text.