US 11,910,129 B2 · Multi-modal approach to a secure and closed solution for providing scheduled notifications

Abstract

A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. Also, a schedule associated with the profile configuration can ensure a video notification of one or more scheduling parameters to the client user as well as the receipt of a video response from the client user.

Claims20

Dependent claims

A network device for providing one or more video notifications to a display device based on a profile configuration associated with a client user comprising:

a memory storing one or more computer-readable instructions;
and
a processor configured to execute the one or more computer-readable instructions to:
identify one or more schedules associated with the client user based on the profile configuration, wherein the profile configuration comprises one or more access parameters and one or more user profiles associated with at least one of the one or more access parameters;
retrieve one or more video notifications stored in a storage system, wherein the one or more video notifications are associated with the one or more schedules, a task, and a task instruction associated with the task;
establish a visual interface connection to the display device associated with the client user based on the profile configuration;
and
provide to the display device, via the visual interface connection, the one or more video notifications.

5 more elements

A non-transitory computer-readable medium of a network device storing one or more instructions for providing one or more scheduled notifications to a display device based on a profile configuration associated with a client user, which when executed by a processor of the network device, cause the network device to perform one or more operations comprising:

identifying one or more schedules associated with the client user based on the profile configuration, wherein the profile configuration comprises one or more access parameters and one or more user profiles associated with at least one of the one or more access parameters;
retrieving one or more video notifications stored in a storage system, wherein the one or more video notifications are associated with the one or more schedules, a task, and a task instruction associated with the task;
establishing a visual interface connection to the display device associated with the client user based on the profile configuration;
and
providing to the display device, via the visual interface connection, the one or more video notifications.

2 more elements

Dependencies are inferred from the claim text.

Multi-modal approach to a secure and closed solution for providing scheduled notifications

Life of this patent

Multi-modal approach to a secure and closed solution for providing scheduled notifications

Life of this patent

Abstract

Claims20