US 11,909,923 B2Granted

Automated communications response system

AssigneeEolas Technologies Inc.

InventorsSteven Carl Landers, Michael D. Doyle

Life of this patent

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Abstract

In one embodiment, a system provides for end-user control over the automatic recognition of communication situations by detection of unique telecommunication event characteristics and the consequential responses to those situations by invocation of related programmatic responses. The system allows an end user to specify various patterns of telecommunication event characteristics that describe various situational aspects of incoming communications, such as the timing and originator of voice calls, the content of, timing of, and author of chat messages, etc., as well as appropriate sets of programmatic response actions to be performed in response to those communications, such as initiating conference calls, sending chat messages, routing calls to other users, etc. The system monitors incoming communications, matches characteristic patterns to recognize the situations, and then invokes the matching response actions, thereby automating many functions of the communication system that previously would have had to be performed manually.

Claims4

Dependent claims

A system for simulating part of a conversation between a person providing at least one service via a network to a remote user of a portable computing device and the remote user, the system comprising:

one or more computer processors;
and
one or more memory devices having encoded logic executable by the one or more computer processors, which when executed causes the one or more computer processors to:
simulate part of the conversation between the person providing the at least one service and the remote user by:
receiving a chat or voice message type communication from the portable computing device;
accessing at least one computational resource to recognize content of the received chat or voice message type communication;
accessing a rule structured to be applied to the received chat or voice message type communication, the accessed rule including one or more actions to perform based at least in part on recognized content of the received chat or voice message type communication;
accessing at least one second computational resource to apply at least one part of the accessed rule in response to the recognized content of the received chat or voice message type communication;
accessing at least one third computational resource to perform the one or more actions, the one or more actions including:
determining a responsive chat or voice message type communication responsive to the received chat or voice message type communication;
and
automatically sending to the portable computing device the determined responsive chat or message type communication;
wherein the simulation of part of the conversation comprises executing part of the encoded logic to simulate at least one action that a person would undertake to provide the at least one service.

10 more elements

A local portable computing device system for enabling at least one context based response via a network to a remote portable computing device, the local portable computing device system comprising:

one or more computer processors;
and
one or more memory devices having encoded logic executable by the one or more computer processors, which when executed causes the one or more computer processors to:
receive a chat or voice message type communication from the remote portable computing device;
access at least one computational resource to recognize content of the received chat or voice message type communication;
access a rule structured to be applied in response to the received chat or voice message type communication, the accessed rule including one or more actions to perform based at least in part on recognized content of the received chat or voice message type communication, wherein a user of the local portable computing device system is able to use a module to manage at least part of an operation of the accessed rule;
determine a context of the user of the local portable computing device system, wherein the determined context is related to the recognized content of the received chat or voice message type communication;
access at least one second computational resource to apply at least one condition of the accessed rule in response to the recognized content of the received chat or voice message type communication, to determine if the one or more actions of the accessed rule should be performed;
access at least one third computational resource to perform the one or more actions if the at least one condition of the accessed rule is satisfied, the one or more actions including:
determining a responsive chat or voice message type communication responsive to the determined context of the user related to the received chat or voice message type communication;
and
automatically sending to the portable computing device the determined responsive chat or message type communication.

9 more elements

Dependencies are inferred from the claim text.

Facts

Application: 17/804,171Filed 26 May 2022 · continuation
Priority: 11 Aug 2009
Published: US 2022/0286560 A18 Sep 2022
Granted: 20 Feb 2024
Term ends: Not estimatedThe source records don’t support an estimate.

Classification13 codes

H04M 7/0015
Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and…
H04L 12/1827
For computer conferences, e.g. chat rooms: network arrangements for conference optimisation or adaptation
H04L 51/046
Real-time or near real-time messaging, e.g. instant messaging [IM]: interoperability with other network applications or services
H04L 51/56
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: unified…

Family

Application61/273,952Us provisional application · filed 11 Aug 2009
Application12/854,842Parent of this continuation · filed 11 Aug 2010
Application14/796,538Parent of this continuation · filed 10 Jul 2015
US 9,100,465 B2Parent of this continuation · filed 4 Aug 2015
Application16/017,152Parent of this continuation · filed 25 Jun 2018
US 10,015,318 B2Parent of this continuation · filed 3 Jul 2018
US 2022/0286560 A1Pre-grant publication · published 8 Sep 2022
US 11,349,994 B2Parent of this continuation
US 2011/0038367 A1Published application
US 2015/0373201 A1Published application
US 2018/0309878 A1Published application
US 11,909,923 B2This patent

From the US filing history. Foreign family members aren’t listed.