# US 11,908,578 B2 · Senior living engagement and care support platforms

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- Number: US 11,908,578 B2
- Document ID: US11908578B2
- Status: Granted
- Kind: B2
- Application number: 18/162,551
- Filed: 2023-01-31
- Published: 2023-06-01
- Granted: 2024-02-20
- Earliest claimed: 2019-08-19
- Assignees: State Farm Mutual Automobile Insurance Company
- Applicants: State Farm Mutual Automobile Insurance Company
- Inventors: Stephen Dunstan; Kami LaVallier; Edward P. Matesevac; Mary Kay Mueller; Vallory Clardy; Matthew Morrison; Nirav Patel; Francesco Radicati; Beth Ann Snell; Cara Lawlor Quigley; Caroline Mead; Kelsey Schachter; Brea Dutt; Lindsay Meyer; Leny Santana; Marta Coleman; Christine Pizzo
- Web page: https://patentgrep.com/patent/US11908578B2

## CPC

- G16H 40/67: for remote operation
- G06F 3/167: {Audio in a user interface, e.g. using voice commands for navigating, audio feedback}
- G16H 10/20: for electronic clinical trials or questionnaires
- G16H 10/60: for patient-specific data, e.g. for electronic patient records
- G16H 40/20: for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
- G16H 80/00: ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
- H04L 5/02: Channels characterised by the type of signal
- H04L 51/02: using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
- G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N)
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)

## Abstract

Provided herein is an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with at least one memory device for facilitating senior user engagement. The processor is programmed to: (i) register a user through an application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, including an indication of whether any user interaction was received.

## Claims

### Claim 1

An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with at least one memory device, the ECSP computer device in communication with a chatbot, a first client device associated with a senior user, and a second client device associated with a caregiver, the at least one processor of the ECSP computer device is programmed to:
store a calendar of events for the senior user in the at least one memory device;
receive an input from the second client device related to a first event submitted by the caregiver, wherein the caregiver is a member of a circle of care of the senior user;
determine whether the first event is included in the calendar of events;
in response to the determination that the first event is not included in the calendar of events, prompt the caregiver, via the chatbot, to approve adding the first event to the calendar of events;
receive, from the caregiver using audible commands via the chatbot, confirmation to add the first event to the calendar of events; and
add the first event to the calendar of events based upon the caregiver confirmation.

### Claim 2 (depends on 1)

The ECSP computer device of claim 1, wherein the at least one processor is further programmed to:
monitor for an additional input from the first client device for a calendar update submitted by the senior user; and
update the calendar of events for the senior user based upon the calendar update submitted by the senior user.

### Claim 3 (depends on 1)

The ECSP computer device of claim 1, wherein the caregiver is a first caregiver of a plurality of caregivers that are members of the circle of care of the senior user, and wherein the ECSP computer device is in communication with a third client device associated with a second caregiver of the plurality of caregivers, and wherein the at least one processor is further programmed to:
receive, from the third client device, a calendar update to the calendar of events from the second caregiver; and
update the calendar of events based upon the calendar update.

### Claim 4 (depends on 1)

The ECSP computer device of claim 1, wherein the at least one processor is further programmed to:
receive from the caregiver via the second client device, a request to link calendars; and
link the calendar of events to a digital calendar of the second client device, wherein events on the calendar of events are transferred to the digital calendar of the second client device.

### Claim 5 (depends on 1)

The ECSP computer device of claim 1, wherein the at least one processor is further programmed to instruct the first client device of the senior user to display a plurality of events from the calendar of events in an activity feed interface.

### Claim 6 (depends on 1)

The ECSP computer device of claim 1, wherein the at least one processor is further programmed to instruct the second client device to display a plurality of events associated with the senior user from the calendar of events in an activity feed interface.

### Claim 7 (depends on 1)

The ECSP computer device of claim 1, wherein the second client device comprises a plurality of second client devices, wherein each second client device of the plurality of second client devices are associated with one or more caregivers of the circle of care of the senior user.

### Claim 8 (depends on 1)

The ECSP computer device of claim 1, wherein the caregiver includes one or more of a family member of the senior user, a friend of the senior user, a paid caregiver of the senior user, a person designated by the senior user, and a healthcare professional.

### Claim 9 (depends on 1)

The ECSP computer device claim 1, wherein the at least one processor is further programmed to
if the determination is that the first event is in the calendar of events, provide, to the caregiver via the chatbot, an indication that the first event in the calendar of events.

### Claim 10

A computer-implemented method for facilitating senior user engagement, the method performed by an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with a chatbot and at least one memory device, the ECSP computer system in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the method comprising:
storing a calendar of events for the senior user in the at least one memory device;
receive an input from the second client device related to a first event submitted by the caregiver, wherein the caregiver is a member of a circle of care of the senior user;
determining whether the first event is included in the calendar of events;
in response to the determination that the first event is not included in the calendar of events, prompting the caregiver, via the chatbot, to approve adding the first event to the calendar of events;
receiving, from the caregiver using audible commands via the chatbot, confirmation to add the first event to the calendar of events; and
adding the first event to the calendar of events based upon the caregiver confirmation.

### Claim 11 (depends on 10)

The computer-implemented method of claim 10 further comprising:
monitoring for an additional input from the first client device for a calendar update submitted by the senior user; and
updating the calendar of events for the senior user based upon the calendar update submitted by the senior user.

### Claim 12 (depends on 10)

The computer-implemented method of claim 10, wherein the caregiver is a first caregiver of a plurality of caregivers that are members of the circle of care of the senior user, and wherein the at least one processor is in communication with a third client device associated with a second caregiver of the plurality of caregivers, and wherein the method further comprises:
receiving, from the third client device, a calendar update to the calendar of events from the second caregiver; and
updating the calendar of events based upon the calendar update.

### Claim 13 (depends on 10)

The computer-implemented method of claim 10 further comprising:
receiving from the caregiver via the second client device, a request to link calendars; and
linking the calendar of events to a digital calendar of the second client device, wherein events on the calendar of events are transferred to the digital calendar of the second client device.

### Claim 14 (depends on 10)

The method of claim 10 further comprising instructing the first client device of the senior user to display a plurality of events from the calendar of events in an activity feed interface.

### Claim 15 (depends on 10)

The method of claim 10 further comprising instructing the second client device to display a plurality of events associated with the senior user from the calendar of events in an activity feed interface.

### Claim 16 (depends on 10)

The method of claim 10, wherein the second client device comprises a plurality of second client devices, wherein each second client device of the plurality of second client devices are associated with one or more caregivers of the circle of care of the senior user.

### Claim 17 (depends on 10)

The method of claim 10, wherein the caregiver includes one or more of a family member of the senior user, a friend of the senior user, a paid caregiver of the senior user, a person designated by the senior user, and a healthcare professional.

### Claim 18 (depends on 10)

The method of claim 10, wherein the method further comprises
if the determination is that the first event is in the calendar of events, providing, to the caregiver via the chatbot, an indication that the first event in the calendar of events.

### Claim 19

At least one non-transitory computer-readable storage media having computer-executable instructions embodied thereon for facilitating senior user engagement, wherein when executed by at least one processor in communication with at least one memory device, a chatbot, a first client device associated with a senior user, and a second client device associated with a caregiver, the computer-executable instructions cause the processor to:
store a calendar of events for the senior user in the at least one memory device;
receive an input from the second client device related a first event submitted by the caregiver, wherein the caregiver is a member of a circle of care of the senior user;
determine whether the first event is included in the calendar of events;
in response to the determination that the first event is not included in the calendar of events, prompt the caregiver, via the chatbot, to approved adding the first event to the calendar of events;
receive, from the caregiver using audible commands via the chatbot, confirmation to add the first event to the calendar of events; and
add the first event to the calendar of events based upon the caregiver confirmation.

### Claim 20 (depends on 19)

The non-transitory computer-readable storage media of claim 19, wherein the computer-executable instructions further cause the processor to:
monitor for an additional input from the first client device for a calendar update submitted by the senior user; and
update the calendar of events for the senior user based upon the calendar update submitted by the senior user.