# US 11,907,958 B2 · Refrigeration unit usage diagnostic and evaluation > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 11,907,958 B2 - Document ID: US11907958B2 - Status: Granted - Kind: B2 - Application number: 16/747,752 - Filed: 2020-01-21 - Published: 2020-08-20 - Granted: 2024-02-20 - Earliest claimed: 2019-02-18 - Assignees: Carrier Corporation - Applicants: Carrier Corporation - Inventors: Lionel Pourcheresse - Web page: https://patentgrep.com/patent/US11907958B2 ## CPC - G06Q 30/016: After-sales - G06F 17/40: Data acquisition and logging (for input to computer G06F3/00) - G06Q 10/0832: Special goods or special handling procedures, e.g. handling of hazardous or fragile goods - G06Q 50/40: Business processes related to the transportation industry (shipping G06Q10/083) - B60P 3/20: Refrigerated goods vehicles (air treatment of goods space B60H; {air-conditioning means for freight cars, isothermic wagons B61D27/0027; superstructures for refrigerated goods vehicles B62D33/048}) - F25D 11/003: {Transport containers} - F25D 2700/00: Means for sensing or measuring; Sensors therefor - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - B60P: VEHICLES ADAPTED FOR LOAD TRANSPORTATION OR TO TRANSPORT, TO CARRY, OR TO COMPRISE SPECIAL LOADS OR OBJECTS (vehicles with special provisions for transporting patients or disabled persons, or their personal conveyances A61G3/00) - F25D: REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR (refrigerated showcases A47F3/04; thermally-insulated vessels for domestic use A47J41/00; refrigerated vehicles, see the appropriate subclasses of classes B60 - B64; containers with thermal insulation in general B65D81/38; heat-transfer, heat-exchange or heat-storage materials, e.g. refrigerants, or materials for the production of heat or cold by chemical reactions other than by combustion C09K5/00; thermally-insulated vessels for liquefied or solidified gases F17C; air-conditioning or air-humidification F24F; refrigeration machines, plants, or systems F25B; cooling of instruments or comparable apparatus without refrigeration G12B) ## Abstract Methods and systems for evaluation and diagnostic for a customer product are provided. Aspects include receiving, by a processor, customer usage data associated with the customer product, obtaining customer data associated with a customer business operation, analyzing, by the processor, the customer usage data and the customer data to generate a usage score card associated with the customer product, and determining an action for the customer product based at least in part on the usage score card. ## Claims ### Claim 1 A computer-implemented method for evaluation and diagnostics of a transport refrigeration unit, the method comprising: receiving, by a processor, customer usage data associated with the transport refrigeration unit; obtaining customer business data associated with a customer business operation, wherein the customer business data is obtained using sensors associated with the transport refrigeration unit, and wherein the sensors comprise a thermostat for the transport refrigeration unit and a door sensor associated with an outside door of the transport refrigeration unit; obtaining environmental data associated with the transport refrigeration unit, including obtaining outside air temperature and outside air humidity; determining an action for the transport refrigeration unit based at least in part on the customer usage data and customer business data, wherein the action comprises adjustment of a temperature of the thermostat downward in response to the transport refrigeration unit having an upcoming stop, outside air temperature and outside air humidity; operating a component of the transport refrigeration unit to implement the action for the transport refrigeration unit. ### Claim 2 (depends on 1) The computer-implemented method of claim 1, further comprising: analyzing, by the processor, the customer usage data and the customer business data to generate a usage score card associated with the transport refrigeration unit. ### Claim 3 (depends on 2) The computer-implemented method of claim 2, further comprising displaying, on a display, the action and the usage score card. ### Claim 4 (depends on 1) The computer-implemented method of claim 1, wherein the customer usage data is obtained through a customer survey. ### Claim 5 (depends on 1) The computer-implemented method of claim 1, wherein the action comprises a suggested maintenance action for the customer product. ### Claim 6 (depends on 1) A system for evaluation and diagnostics of a transport refrigeration unit, the system comprising: a processor communicatively coupled to a memory, the processor configured to perform the method of claim 1. ### Claim 7 (depends on 6) The system of claim 6, further comprising: analyzing, by the processor, the customer usage data and the customer business data to generate a usage score card associated with the transport refrigeration unit. ### Claim 8 (depends on 6) The system of claim 6, further comprising: displaying, on a display, the usage score card. ### Claim 9 (depends on 6) The system of claim 6, wherein the customer usage data is obtained through a customer survey. ### Claim 10 (depends on 6) The system of claim 6, wherein the action comprises a suggested maintenance action for the transport refrigeration unit.