Fault triage and management with restricted third-party access to a tenant network

A system for fault management with dynamic restricted access, the system comprising:

• one or more processors;
• at least one computer-readable storage medium having instructions stored thereon, wherein the instructions, when executed by the one or more processors, are effective to cause the one or more processors to:
• obtain telemetry data for one or more components of a wireless communication network;
• identify, based on the telemetry data, a fault event within the wireless communication network;
• associate the fault event with a vendor component, wherein the vendor component is included in the wireless communication network;
• generate a vendor fault context, the vendor fault context including a portion of the telemetry data determined to be related to one or more of the fault event and the vendor component;
• create, based at least in part on the vendor fault context, a time-bound user account for remotely accessing the wireless communication network, the time-bound user account including one or more access restrictions derived from the vendor fault context;
• and
• associate the time-bound user account with a static role-based access control (RBAC) scheme, wherein the associating configures the static RBAC scheme with the one or more access restrictions included in the time-bound user account.

A non-transitory computer-readable storage medium having instructions stored thereon, wherein the instructions, when executed by a processor, are effective to cause the processor to:

• obtain telemetry data for one or more components of a wireless communication network;
• identify, based on the telemetry data, a fault event within the wireless communication network;
• associate the fault event with a vendor component, wherein the vendor component is included in the wireless communication network;
• generate a vendor fault context, the vendor fault context including a portion of the telemetry data determined to be related to one or more of the fault event and the vendor component;
• create, based at least in part on the vendor fault context, a time-bound user account for remotely accessing the wireless communication network, the time-bound user account including one or more access restrictions derived from the vendor fault context;
• and
• associate the time-bound user account with a static role-based access control (RBAC) scheme, wherein the associating configures the static RBAC scheme with the one or more access restrictions included in the time-bound user account.