System, user device and method that enables the user to be effectively notified of a failure circumstance
AssigneeToshiba Tec Kabushiki Kaisha
InventorYuya Oka
Life of this patent
Estimating the term…
Abstract
A server device includes communication means, information storage means, and output means. The communication means communicates with an information processing device that includes a display unit for displaying a symbol and a sending unit for sending information relating to the failure of the own device. The information storage means stores the information relating to the failure sent from the information process device. The output means outputs information relating to the failure stored in an access destination specified by the symbol to a user terminal that reads the symbol.
Claims20
A system comprising:
- a user device comprising a network interface, a reader, and a first display;
- and
- a server comprising:
- a communication interface configured to communicate with the network interface of the user device and an information processing device that includes a second display;
- and
- a first controller configured to:
- receive, and store in a memory, a failure command relating to a failure of the information processing device;
- generate a first screen command based on the failure command, the first screen command instructing the information processing device to generate a first screen including a symbol that is readable by the reader and text data indicating that the failure has occurred;
- send the first screen command to the information processing device;
- generate a second screen command based on the failure command, the second screen command instructing the user device to display a second screen on the first display, the second screen including failure content;
- and
- send the second screen to the user device.
A user device comprising:
- a camera configured to capture an image of a symbol displayed on a first display of an information processing device, the symbol containing information related to a failure of the information processing device;
- a second display;
- and
- a controller configured to:
- control the camera to capture the image of the symbol;
- extract the information from the captured image of the symbol;
- and
- control the second display to display a screen based on the extracted information, the screen including failure content related to the failure of the information processing device.
A method of responding to a failure of an information processing device, the method comprising:
- capturing, by a camera of a user device, an image of a symbol displayed by a first display of the information processing device;
- extracting, by the user device from the image of the symbol, information related to the failure of the information processing device;
- and
- displaying, on a second display of the user device, a screen based on the extracted information, the screen including failure content related to the failure of the information processing device.
Dependencies are inferred from the claim text.