Application routing based on user experience metrics learned from call transcripts
AssigneeCisco Technology, Inc.
InventorsGrégory Mermoud, Jean-Philippe Vasseur
Life of this patent
Estimating the term…
Abstract
In one embodiment, a device obtains call transcripts from an online application. The device detects cues within the call transcripts that are indicative of poor user experience. The device generates, based in part on the cues detected within the call transcripts, a model trained to predict poor user experience from network path telemetry for the online application. The device causes traffic for the online application to be routed along a particular network path, based on a prediction by the model.
Claims20
A method comprising:
- obtaining, by a device, call transcripts from an online application;
- detecting, by the device, cues within the call transcripts that are indicative of poor user experience;
- generating, by the device and based in part on the cues detected within the call transcripts, a model trained to predict poor user experience from network path telemetry for the online application;
- and
- causing, by the device, traffic for the online application to be routed along a particular network path, based on a prediction by the model.
An apparatus, comprising:
- one or more network interfaces;
- a processor coupled to the one or more network interfaces and configured to execute one or more processes;
- and
- a memory configured to store a process that is executable by the processor, the process when executed configured to:
- obtain call transcripts from an online application;
- detect cues within the call transcripts that are indicative of poor user experience;
- generate, based in part on the cues detected within the call transcripts, a model trained to predict poor user experience from network path telemetry for the online application;
- and
- cause traffic for the online application to be routed along a particular network path, based on a prediction by the model.
A tangible, non-transitory, computer-readable medium storing program instructions that cause a device to execute a process comprising:
- obtaining, by the device, call transcripts from an online application;
- detecting, by the device, cues within the call transcripts that are indicative of poor user experience;
- generating, by the device and based in part on the cues detected within the call transcripts, a model trained to predict poor user experience from network path telemetry for the online application;
- and
- causing, by the device, traffic for the online application to be routed along a particular network path, based on a prediction by the model.
Dependencies are inferred from the claim text.