Message exchange
AssigneeValue-Added Communications, Inc.
InventorsStephen Hodge, David Woody
Life of this patent
Estimating the term…
Abstract
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
Claims16
A communication processing platform, comprising:
- a transceiver configured to send and receive electrical signals;
- a memory that stores a message recorded by an inmate of a controlled environment facility;
- and
- one or more processors configured to:
- provide access to the inmate;
- receive a request from the inmate to perform a live communication attempt with an outside party;
- perform the live communication attempt with the outside party;
- detect that the live communication attempt has been answered;
- determine that the live communication attempt has been answered by a non-human;
- prompt the inmate to record the message for the outside party in response to determining that the live communication has been answered by the non-human;
- receive the message from the inmate in response to the prompt;
- perform a content check of the message to determine whether the message includes restricted or prohibited content;
- and
- in response to the message passing the content check:
- perform a second contact attempt of the outside party;
- detect that the second contact attempt has been answered by either a live individual or the non-human;
- and
- play back the message.
A method for providing live communication services to an inmate of a controlled environment facility, the method comprising:
- providing access to a communication processing platform to an inmate;
- receiving a request form the inmate to attempt a live communication with an outside party;
- performing the live communication attempt with the outside party;
- detecting that the live communication attempt has been answered;
- determining that the live communication attempt has been answered by a non-human;
- and
- prompting the inmate to record a message for the outside party in response to the determining;
- receiving a message from the inmate in response to the prompting;
- performing a content check of the received message to determine whether the received message includes restricted or prohibited content;
- and
- in response to the message passing the content check:
- performing a second contact attempt of the outside party;
- detecting that the second contact attempt has been answered by either a live individual or a non-human;
- and
- playing back the recorded message.
Dependencies are inferred from the claim text.