Secure communication platform for a cybersecurity system

A cyber threat defense system, comprising:

• a cyber threat module configured to identify whether a breach state and a chain of relevant behavioral parameters that are associated with one or more network entities that correspond to a potential cyber threat;
• a user interface module configured to generate a threat-tracking graphical user interface to display the breach state and the chain of relevant behavioral parameters identified by the cyber threat module, and to present a query option to generate a query for assistance that allows a system user to digitally grab, via a visual data container, the breach state and the chain of relevant behavioral parameters presented on screen by the threat-tracking graphical user interface;
• an incident module to generate an incident ticket containing the query for assistance and a copy of the visual data container;
• and
• a communication module to provide the incident ticket to a system support expert at a remote platform from the threat-tracking graphical user interface for a response to the query, wherein the communication module is configured to establish a secure multimedia communication channel between the threat-tracking graphical user interface and the system support expert at the remote platform to exchange any of audio, visual, and textual information through the secure multimedia communication channel which is constructed as part of a native portion of user interface;
• and thus, does not require accessing an external communication system to securely exchange the audio, visual, and textual information with a platform used by the system support expert.

A non-transitory machine readable medium configured to store instructions in an executable format, which when executed by one or more processors cause a computing device to perform operations, comprising:

• generating a threat-tracking graphical user interface and a query interface component to a system user belonging to a client team to review a potential cyber threat;
• allowing the system user to digitally grab, via a visual data container, network activity information for one or more network entities associated with the potential cyber threat presented by the threat-tracking graphical user interface into a collection window of the query interface component;
• and
• providing an incident ticket containing the query for assistance and a copy of the visual data container to a system support expert at a remote platform from the threat-tracking graphical user interface for a response to the query, where the incident ticket containing the query is securely communicated between the threat-tracking graphical user interface to the system support expert at the remote platform who can directly respond to the query within the same threat-tracking graphical user interface because a communication channel between the remote platform and the threat-tracking graphical user interface is natively built into a coding of the threat-tracking graphical user interface.