Systems and apparatuses facilitating a do-it-yourself experience-based repair solution

An apparatus for generating an interactive vehicle-diagnostic and repair interface for a vehicle having an onboard computer configured for generating diagnostic information, the apparatus comprising at least one processor and at least one memory storing computer-executable instructions, that, when executed by the at least one processor, cause the apparatus to:

• receive, by an experience-based repair service (EBRS) host system, target vehicle diagnostic information reflecting data generated by the onboard computer of a target vehicle;
• evaluate the target vehicle diagnostic information at least in part by querying one or more databases storing fix information associated with vehicle diagnostic information;
• retrieve, based at least in part on the evaluation of the target vehicle diagnostic information, fix information stored at the one or more databases and identifying recommended part types associated with the target vehicle diagnostic information;
• providing at least a portion of complexity information relating to at least a portion of the target vehicle diagnostic information and comprising a level of complexity and an estimated repair time associated with the at least a portion of the target vehicle diagnostic information, wherein the complexity information is generated at least in part by:
• retrieving historical information regarding frequency of returns of the recommended part types associated with the target vehicle diagnostic information, wherein the historical information regarding frequency of returns is generated at least in part by one or more retail computing devices and the EBRS host system and the historical information regarding frequency of returns is based at least in part on aggregate information regarding part returns at a plurality of locations each associated with a corresponding retail computing device of a plurality of retail computing devices;
• assigning a level of complexity to the at least a portion of the target vehicle diagnostic information, wherein the level of complexity at least partially reflects the data regarding the frequency of returns;
• retrieving clickstream data reflecting access by user computing devices of repair-related information provided by the EBRS host system and reflecting timing of subsequent activity between the user computing devices and the EBRS host system, wherein the clickstream data is stored in the one or more databases as data reflecting interactions between user computing devices and the EBRS host system;
• and
• generating aggregate timing data based at least in part on the clickstream data, wherein the aggregate timing data reflects an estimated repair time associated with the at least a portion of the target vehicle diagnostic data;
• and
• transmit an interface comprising the complexity information, the vehicle diagnostic information, and the fix information, to a third party computing device.

A computer program product comprising at least one non-transitory computer-readable storage medium for generating an interactive vehicle-diagnostic and repair interface for a vehicle having an onboard computer configured for generating diagnostic information, the at least one non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause an apparatus to:

• receive, by an experience-based repair service (EBRS) host system, target vehicle diagnostic information reflecting data generated by the onboard computer of a target vehicle;
• evaluate the target vehicle diagnostic information at least in part by querying one or more databases storing fix information associated with vehicle diagnostic information;
• retrieve, based at least in part on the evaluation of the target vehicle diagnostic information, fix information stored at the one or more databases and identifying recommended part types associated with the target vehicle diagnostic information;
• provide at least a portion of complexity information relating to at least a portion of the target vehicle diagnostic information and comprising a level of complexity and an estimated repair time associated with the at least a portion of the target vehicle diagnostic information, wherein the complexity information is generated at least in part by:
• retrieving historical information regarding frequency of returns of the recommended part types associated with the target vehicle diagnostic information, wherein the historical information regarding frequency of returns is generated at least in part by one or more retail computing devices and the EBRS host system and the historical information regarding frequency of returns is based at least in part on aggregate information regarding part returns at a plurality of locations each associated with a corresponding retail computing device of a plurality of retail computing devices;
• assigning a level of complexity to the at least a portion of the target vehicle diagnostic information, wherein the level of complexity at least partially reflects the data regarding the frequency of returns;
• retrieving clickstream data reflecting access by user computing devices of repair-related information provided by the EBRS host system and reflecting timing of subsequent activity between the user computing devices and the EBRS host system, wherein the clickstream data is stored in the one or more databases as data reflecting interactions between user computing devices and the EBRS host system;
• and
• generating aggregate timing data based at least in part on the clickstream data, wherein the aggregate timing data reflects an estimated repair time associated with the at least a portion of the target vehicle diagnostic data;
• and
• transmit an interface comprising the complexity information, the vehicle diagnostic information, and the fix information, to a third party computing device.