Unified view operator interface system and method

A computer-implemented method of interfacing with a plurality of carrier systems associated with a plurality of carriers, the computer-implemented comprising:

• accessing, by one or more processors from each carrier system of the plurality of carrier systems, a set of carrier-specific shipment records associated with a set of shipments of a carrier corresponding to that carrier system;
• for each carrier-specific shipment record of the set of carrier-specific shipment records:
• parsing, by the one or more processors, the carrier-specific shipment record to determine a status code or exception type in the carrier-specific shipment record, wherein the carrier-specific shipment record comprises a tracking event,
• enriching, by the one or more processors, the carrier-specific shipment record with shipment record location information that is inferred from the tracking event,
• based on (i) the status code or exception type and (ii) the carrier-specific shipment record that was enriched, generating, by the one or more processors, normalized shipping information for the carrier-specific shipment record by setting the status code or exception type in the carrier-specific shipment record to a normalized status code or exception type, and
• storing the normalized shipping information in association with a user account;
• receiving a request for shipments associated with the user account;
• and
• generating, by the one or more processors, a unified view interface to present a unified view of shipments associated with the user account, the unified view indicating the normalized status codes or exception types for the set of shipments across the plurality of carriers and enabling a user to request additional data associated with the set of shipments.

A computer program product comprising a non-transitory computer readable medium storing a set of computer instructions executable by a processor to:

• access, from each carrier system of a plurality of carrier systems, a set of carrier-specific shipment records associated with a set of shipments of a carrier corresponding to that carrier system;
• for each carrier-specific shipment record of the set of carrier-specific shipment records:
• parse the carrier-specific shipment record to determine a status code or exception type in the carrier-specific shipment record, wherein the carrier-specific shipment record comprises a tracking event,
• enrich the carrier-specific shipment record with shipment record location information that is inferred from the tracking event,
• based on (i) the status code or exception type and (ii) the carrier-specific shipment record that was enriched, generate normalized shipping information for the carrier-specific shipment record by setting the status code or exception type in the carrier-specific shipment record to a normalized status code or exception type, and
• store the normalized shipping information in association with a user account;
• receive a request for shipments associated with the user account;
• and
• generate a unified view interface to present a unified view of shipments associated with the user account, the unified view indicating the normalized status codes or exception types for the set of shipments across the plurality of carriers and enabling a user to request additional data associated with the set of shipments.