Provisioning and operating an application for structured communications for emergency response and external system integration

A non-transitory computer-usable storage medium having instructions embodied therein that, when executed, cause a computer system to perform a method of managing emergency management information within an observation platform, the method comprising:

• provisioning, at an observation platform, an emergency management and response application, wherein the provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform;
• responsive to receipt at the observation platform of a report of an emergency, triggering operation of the emergency management and response application within the observation platform;
• and
• sending, via the emergency management and response application, emergency management information to a group of users of the observation platform, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.

An observation platform comprising:

• a computer system;
• a first communication device associated with a first user;
• a second communication device associated with and communicatively coupled with the computer system;
• and
• a plurality of additional communication devices, where each of the plurality of additional communication devices is associated with a different user of a plurality of additional users;
• and
• wherein the computer system is configured to communicate with the first communication device and the plurality of additional communication devices via the second communication device and is further configured to:
• provision, at the observation platform, an emergency management and response application, wherein the provisioning is administered by a cloud services platform in collaboration with the computer system and includes configuration and deployment of the emergency management and response application within the observation platform;
• responsive to receipt at the observation platform of a report of an emergency, trigger operation of the emergency management and response application within the observation platform;
• and
• send, via the emergency management and response application, emergency management information to a group of users of the observation platform, information, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency, wherein the group of users is selected from the first user and the plurality of additional users.

A system comprising:

• an observation platform remote from and communicatively coupled with a cloud services platform, the observation platform comprising:
• a computer system;
• a first communication device associated with a first user;
• a second communication device associated with and communicatively coupled with the computer system;
• and
• a plurality of additional communication devices, where each of the plurality of additional communication devices is associated with a different user of a plurality of additional users;
• and
• a cloud services platform comprising:
• a functional application suite which includes a plurality of remotely provisionable applications wherein an emergency management and response application is one of the plurality of remotely provisionable applications;
• and
• an external systems interface configured to couple the observation platform via the cloud services platform with one or more systems external to the observation platform;
• and
• wherein the cloud services platform is configured to provision, at the observation platform, the emergency management and response application, wherein the provisioning includes configuration and deployment of the emergency management and response application within the observation platform;
• and
• wherein the computer system is configured to communicate with the first communication device and the plurality of additional communication devices via the second communication device and is further configured to:
• responsive to receipt at the observation platform of a report of an emergency, trigger operation of the emergency management and response application within the observation platform;
• and
• send, via the emergency management and response application, emergency management information to a group of users of the observation platform, information, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency, wherein the group of users is selected from the first user and the plurality of additional users.