System and method for converged incident management workflows between private and public safety

A system comprising:

• a processor;
• and
• a memory coupled to the processor, the memory containing a set of instructions thereon that when executed by the processor cause the processor to:
• detect, at a workflow server connected to a network and associated with an enterprise, that a workflow has been initiated, the workflow including an action to request a public safety response;
• send, to a public-safety network, a workflow identifier for the workflow that has been initiated;
• send, to the public safety network, information associated with the workflow that has been initiated;
• receive, from the public safety network, an indication of capabilities of the public safety response, the indication of capabilities of the public safety response including a computer aided dispatch (CAD) identifier, the CAD identifier identifying the public safety response in the public safety network;
• create, by the workflow server, at least one of a trigger node and an action node associated with the indication of capabilities of the public safety response, wherein at least one trigger node and action node are only displayed when an option to display triggers and actions not under the control of the enterprise is selected;
• and
• modify at least one existing workflow within the workflow server to include the at least one of the trigger node and the action node associated with the indication of capabilities of the public safety response.

A non-transitory processor readable medium containing a set of instructions thereon that when executed by a processor cause the processor to:

• detect, at a workflow server connected to a network and associated with an enterprise, that a workflow has been initiated, the workflow including an action to request a public safety response;
• send, to a public-safety network, a workflow identifier for the workflow that has been initiated;
• send, to the public safety network, information associated with the workflow that has been initiated;
• receive, from the public safety network, an indication of capabilities of the public safety response, the indication of capabilities of the public safety response including a computer aided dispatch (CAD) identifier, the CAD identifier identifying the public safety response in the public safety network;
• create, by the workflow server, at least one of a trigger node and an action node associated with the indication of capabilities of the public safety response, wherein at least one trigger node and action node are only displayed when an option to display triggers and actions not under the control of the enterprise is selected;
• and
• modify at least one existing workflow within the workflow server to include the at least one of the trigger node and the action node associated with the indication of capabilities of the public safety response.