Determination and visual display of spoken menus for calls

A call device comprising:

• a memory with instructions stored thereon;
• a display device;
• and
• at least one processor coupled to the memory, the at least one processor configured to access the instructions from the memory to perform operations comprising:
• during a call between the call device and a device associated with a target entity:
• obtaining selection option data including one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call;
• causing one or more visual options corresponding to the one or more selection options to be displayed by the call device before the call device receives audio data that includes speech indicating the one or more selection options, wherein the one or more visual options are each selectable via user input to cause corresponding navigation through the call menu, and wherein each of the one or more visual options include respective text;
• receiving audio data in the call, the audio data including the speech indicating the one or more selection options;
• while receiving the audio data, programmatically analyzing a portion of the audio data that is currently being received to determine current text representing the speech in the portion of the audio data that is currently being received;
• determining, based on the current text, a particular portion of the respective text of a corresponding one of the one or more visual options displayed during the call;
• and
• causing a visual indicator to be displayed during the call, wherein the visual indicator highlights the particular portion of the respective text of the corresponding one of the one or more visual options displayed during the call.

A non-transitory computer readable medium having stored thereon instructions that, when executed by a processor, cause the processor to perform operations comprising:

• during a call between a call device and a device associated with a target entity:
• obtaining selection option data including one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call;
• causing one or more visual options corresponding to the one or more selection options to be displayed by the call device before the call device receives audio data that includes speech indicating the one or more selection options, wherein the one or more visual options are each selectable via user input to cause corresponding navigation through the call menu, and wherein each of the one or more visual options include respective text;
• receiving audio data in the call, the audio data including the speech indicating the one or more selection options;
• while receiving the audio data, programmatically analyzing a portion of the audio data that is currently being received to determine current text representing the speech in the portion of the audio data that is currently being received;
• determining, based on the current text, a particular portion of the respective text of a corresponding one of the one or more visual options displayed during the call;
• and
• causing a visual indicator to be displayed during the call, wherein the visual indicator highlights the particular portion of the respective text of the corresponding one of the one or more visual options displayed during the call.