Internal chatbot universe with a universal communication protocol

A system for responding to external requests received at an internal bot network, the system comprising:

• the internal bot network, said internal bot network comprising a plurality of internal bots, said internal bot network operable to communicate with a plurality of external bots;
• and
• a translation layer/barrier, said translation layer/barrier located between the external bots and the internal bot network;
• wherein:
• each bot included in the plurality of internal bots and the plurality of external bots is resident on a hardware processor;
• each bot included in the plurality of external bots communicates using a set of specifications specific to, and unique to, each external bot;
• each bot included in the plurality of internal bots communicates using a set of universal internal bot network specifications and is prevented from communicating using the sets of specifications specific to bots included in the plurality of external bots, the set of universal internal bot network specifications comprising:
• an extensible markup language (“XML”) tag that indicates a customer name;
• a header that indicates the customer name and an intent name;
• and
• a body written using JavaScript;
• the translation layer/barrier intercepts requests between the plurality of internal bots and the plurality of external bots;
• the translation layer/barrier reformats intercepted requests to correspond to the set of specifications specific to the receiving bot;
• the translation layer/barrier intercepts responses between the plurality of internal bots and the plurality of external bots;
• and
• the translation layer/barrier reformats intercepted responses to correspond to the set of specifications specific to the receiving bot.

One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for receiving a request from, and generating a response to, an external bot, said external bot being external to a bot network, the method comprising:

• initiating the request at the external bot, the request being formatted to a set of specifications specific to the external bot;
• transmitting the request from the external bot to an internal bot, said internal bot included in the bot network;
• intercepting the request at a translation layer/barrier located between the external bot and the bot network;
• reformatting the request to a set of universal internal bot network specifications at the translation layer/barrier, the set of universal bot network specifications comprising:
• an extensible markup language (“XML”) tag that indicates a customer name;
• a header that indicates the customer name and an intent name;
• and
• a body written using JavaScript;
• transmitting the reformatted request from the translation layer/barrier to the internal bot;
• receiving the reformatted request at the internal bot;
• generating a response to the reformatted request at the internal bot, said response being formatted to correspond to the set of universal internal bot network specifications;
• transmitting the response from the internal bot to the external bot;
• intercepting the response at the translation layer/barrier located between the external bot and the bot network;
• reformatting the response to match the set of specifications specific to the external bot at the translation layer/barrier;
• and
• transmitting the reformatted response from the translation layer/barrier to the external bot.