Systems and methods for integrating, aggregating and utilizing data from a plurality of data sources

A computer system for evaluating customer services offered by a company to its members, comprising:

• a memory configured to store instructions;
• a processor disposed in communication with the memory, wherein said processor upon execution of the instructions is configured to:
• aggregating a first database and a second database to produce a resultant database, wherein the first and the second database relates to services offered by the company to a member, wherein the aggregation is based on a current telephonic interaction between the member and a customer representative of the company;
• storing the resultant database;
• displaying, using the resultant database, in an integrated desktop interface of a computing device of the customer representative, based on the telephonic interaction, current information about the member;
• evaluating the member's enrollment in both a first service and a second service relating to the member's subscribed services to determine a recommended change to the member's enrollment in the subscribed services based upon current member enrollment in both the first and second services and based upon the current information;
• analyzing prior interactions between the member and customer service representatives of the company to determine a most relevant interaction;
• displaying the determined most relevant interaction in the integrated desktop interface;
• retrieving additional information from a third database relative to the member's current information and aggregating the additional information with the resultant database;
• and
• correlating, according to a business rule, the most relevant interaction, the additional information and the recommended change to produce new correlated data in a new prioritized format;
• and
• displaying the new correlated data in the prioritized format in a customer representative interface, wherein the prioritized format is based at least in part on the current information received by the representative in the current interaction with the member.