Order management systems and methods

A method comprising:

• receiving, by a commerce management system, a customer order from a customer, wherein the customer order includes a plurality of products offered by a plurality of brands;
• splitting the customer order into a plurality of brand orders, such that each brand order is associated with products in the customer order from a particular brand;
• creating, by the commerce management system, a unique email address that identifies the customer and the customer order and is associated with the customer order for the plurality of brand orders;
• parsing emails, by the commerce management system, received at the unique email address in connection with the plurality of brand orders to extract information for the customer order from the emails;
• in response to the extraction of the information, storing, by the commerce management system, the extracted information in association with the customer order in a data model;
• and
• fulfilling, by an integration platform including one or more plugins, the brand orders by submitting the brand orders, via the one or more plugins, to the particular brands.

A method comprising:

• receiving, over a network and at a commerce management system in communication with an integration platform having a plurality of plugins, data associated with multiple brands, wherein the plurality of plugins are configured to communicate with the multiple brands and ingest the data associated with the multiple brands;
• receiving, over the network and at the commerce management system, products selected by a customer in a customer order, wherein the selected products are associated with the multiple brands;
• generating, by the commerce management system in communication with the integration platform, a plurality of brand orders with the brands associated with the selected products, wherein the plurality of plugins are further configured to communicate with the brands and submit the plurality of brand orders to the brands associated with the selected products;
• creating, by the commerce management system, a unique email address that identifies the customer and the customer order and is associated with the customer order for the plurality of brand orders;
• parsing emails, by the commerce management system;
• in response to the extraction of the information, storing, by the commerce management system, the extracted information in association with the customer order in a data model;
• and
• communicating, by the commerce management system, order status updates to the customer.