Automated support query
AssigneeInternational Business Machines Corporation
InventorsGrzegorz Piotr Szczepanik, Piotr Kalandyk, Pawel Tadeusz Januszek, Michal Maciej Zalas
Life of this patent
Estimating the term…
Abstract
Support queries are automatically provided. An error is identified during execution of an application. A support query for the error is produced using the source code for the application with the support query including context information for the error. The support query is displayed to a user.
Claims20
A computer-implemented method comprising:
- automatically identifying an error during execution of an application;
- in response to automatically identifying the error, automatically producing a support query for the error using source code for the application, the support query including context information for the error;
- and
- displaying the support query to a user.
A computer program product comprising one or more computer readable storage media and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable by one or more processors to cause the one or more processors to perform operations comprising:
- automatically identifying an error during execution of an application;
- in response to automatically identifying the error, automatically producing a support query for the error using source code for the application, the support query including context information for the error;
- and
- displaying the support query to a user.
A system, comprising:
- one or more processors;
- and
- one or more computer-readable storage media, coupled to the one or more processors, storing program instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
- automatically identifying an error during execution of an application;
- in response to automatically identifying the error, automatically producing a support query for the error using source code for the application, the support query including context information for the error;
- and
- displaying the support query to a user.
Dependencies are inferred from the claim text.