Systems and methods for multi-point validation in communication network with associated virtual reality application layer
AssigneeBank of America Corporation
InventorsJames Alexander, Harold Joseph Kennedy, Stephen Thomas Shannon, David Smiddy
Life of this patent
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Abstract
With the advent of augmented reality devices becoming increasingly prevalent, accessible, and cross-compatible, there is an opportunity to leverage the capabilities of such devices in order to streamline user interactions related to complex resource activities which require elevated security and typically are only conducted on an in-person basis. The present invention provides systems and methods for securely verifying a user during an augmented reality device session for the purposes of conducting complex resource activities.
Claims17
A system for augmented reality emulation facilitating user interactions, the system comprising:
- a memory device;
- and
- a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to:
- receive an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
- verify the user's identity via third party decentralized register;
- generate an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
- transmit a real-time video stream of the dynamic avatar to the augmented reality device;
- and
- continually update the real-time video stream in response to one or more user inputs received via the augmented reality device.
A computer program product for augmented reality emulation facilitating user interactions, the computer program product comprising at least one non-transitory computer readable medium comprising computer readable instructions, the instructions comprising instructions for:
- receiving an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
- verifying the user's identity via third party decentralized register;
- generating an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
- transmitting a real-time video stream of the dynamic avatar to the augmented reality device;
- and
- continually updating the real-time video stream in response to one or more user inputs via the augmented reality device.
A computer implemented method for augmented reality emulation facilitating user interactions, said computer implemented method comprising:
- providing a computing system comprising a computer processing device and a non-transitory computer readable medium, where the computer readable medium comprises configured computer program instruction code, such that when said instruction code is operated by said computer processing device, said computer processing device performs the following operations:
- receiving an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
- verifying the user's identity via third party decentralized register;
- generating an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
- transmitting a real-time video stream of the dynamic avatar to the augmented reality device;
- and
- continually updating the real-time video stream in response to one or more user inputs via the augmented reality device.
Dependencies are inferred from the claim text.