Maintenance support system, maintenance support method and maintenance management server

A maintenance support method for a maintenance support system including a wearable device that provides an on-site maintenance worker with maintenance instruction information indicating contents of maintenance work to be performed by the on-site maintenance worker, a plurality of maintenance support terminals installed in a plurality of regions having time differences so that at least one of the maintenance support terminals is installed in each of the plurality of regions, and a maintenance management server connected to the wearable device and the maintenance support terminals, the maintenance support method comprising:

• selecting, by the maintenance management server, a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker from among the maintenance support terminals installed in a region belonging to standard work hours on a basis of representative level information, the standard work hours being fixed for each of the plurality of regions;
• and
• translating, by the maintenance management server, audio information transmitted and received between the wearable device and the selected maintenance support terminal on a basis of a language set on the wearable device and a language set on the selected maintenance support terminal,
• wherein when the maintenance management server selects a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker,
• in a case where one or more remote maintenance representatives who have previously supported the on-site maintenance worker who is a maintenance support target are present, the maintenance management server selects a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker from one or more maintenance support terminals that the one or more remote maintenance representatives use,
• in a case where no remote maintenance representative who has previously supported the on-site maintenance worker who is a maintenance support target is available, the maintenance management server selects a maintenance support terminal which is used by a remote maintenance representative having a level comparable to a level of a remote maintenance representative previously supported the on-site maintenance worker who is a maintenance support target, as a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker,
• the maintenance support method further includes:
• transmitting, by the wearable terminal, on-site audio and visual to the selected maintenance support terminal, and
• providing, by playing, the on-site audio and visual received from the wearable device for the remote maintenance representative and accepting an instruction for the on-site maintenance worker from the remote maintenance representative, by the selected maintenance support terminal.

A maintenance management server connected to a wearable device and a plurality of maintenance support terminals, the wearable device providing an on-site maintenance worker with maintenance instruction information indicating contents of maintenance work to be performed by the on-site maintenance worker, and the plurality of maintenance support terminals being installed in a plurality of regions having time differences so that at least one of the maintenance support terminals is installed in each of the plurality of regions, wherein

• the maintenance management server comprises:
• representative selection circuitry to select, from among the maintenance support terminals installed in a region belonging to standard work hours, a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker on a basis of representative level information, the standard work hours being fixed for each of the plurality of regions;
• and
• translation circuitry to translate audio information transmitted and received between the wearable device and the maintenance support terminal selected by the representative selection circuitry on a basis of a language set on the wearable device and a language set on a maintenance support terminal selected by the representative selection circuitry,
• when the representative selection circuitry selects a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker,
• in a case where one or more remote maintenance representatives who have previously supported the on-site maintenance worker who is a maintenance support target are present, the representative selection circuitry selects a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker from one or more maintenance support terminals that the one or more remote maintenance representatives use,
• in a case where no remote maintenance representative who has previously supported the on-site maintenance worker who is a maintenance support target is available, the representative selection circuitry selects a maintenance support terminal which is used by a remote maintenance representative having a level comparable to a level of a remote maintenance representative previously supported the on-site maintenance worker who is a maintenance support target, as a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker,
• the wearable terminal transmits on-site audio and visual to the maintenance support terminal selected by the representative selection circuitry, and
• the maintenance support terminal selected by the representative selection circuitry provides, by playing, the on-site audio and visual received from the wearable device for the remote maintenance representative and accepts an instruction for the on-site maintenance worker from the remote maintenance representative.