Providing logistical support for robots

A first robot comprising:

• a processor;
• and
• a computer-readable medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
• detecting an error in attempting to perform a task;
• sending a query to a centralized support center that is in communication with a plurality of robots, the plurality of robots including the first robot, wherein the query indicates the error encountered by the first robot and evidence of the error collected by the first robot;
• receiving a proposed solution from the centralized support center, wherein the proposed solution was formulated from an analysis of the evidence provided by the first robot and further evidence of the error from a perspective of a second robot of the plurality of robots that is separate from the first robot;
• and
• determining whether the proposed solution resolves the error;
• and
• propagating the proposed solution to at least one of the plurality of robots,
• wherein the at least one of the plurality of robots includes a robot that is encountering the error, is of a similar model with the first robot, or located in a similar geographic location with the first robot.

A non-transitory computer-readable storage medium storing instructions which, when executed by a processor of a first robot, cause the processor to perform operations, the operations comprising:

• detecting an error in attempting to perform a task;
• sending a query to a centralized support center that is in communication with a plurality of robots, the plurality of robots including the first robot, wherein the query indicates the error encountered by the first robot and evidence of the error collected by the first robot;
• receiving a proposed solution from the centralized support center, wherein the proposed solution was formulated from an analysis of the evidence provided by the first robot and further evidence of the error from a perspective of a second robot of the plurality of robots that is separate from the first robot;
• and
• determining whether the proposed solution resolves the error;
• and
• propagating the proposed solution to at least one of the plurality of robots,
• wherein the at least one of the plurality of robots includes a robot that is encountering the error, is of a similar model with the first robot, or located in a similar geographic location with the first robot.