Electronic device and control method thereof

A server comprising:

• a communicator comprising circuitry;
• a memory;
• and
• a processor configured to:
• receive a message comprising a captured user's voice for requesting solution information for solving a problem regarding an external device and an image of the external device from an electronic device via the communicator,
• identify a device related to the external device based on the image of the external device,
• obtain a content related to the solution information from a content of the identified device related to the external device, the content related to the solution information comprising a region on the external device for a next step for solving the problem, and
• control the communicator to transmit the content related to the solution information to the electronic device,
• wherein the content related to the solution information comprises a text corresponding to the solution information from a manual of the device related to the external device, and
• wherein the electronic device identifies whether the region exists in the image of the external device based on the text.

A method for controlling an electronic device, the method comprising:

• capturing an image of an external device through a camera;
• capturing, through a microphone, a user's voice for requesting solution information for solving a problem regarding the external device,
• based on the user's voice, transmitting a message comprising the user's voice and the image of the external device to a server;
• receiving a content related to the solution information from a content of a device related to the external device from the server, the content related to the solution information comprising a region on the external device for a next step for solving the problem;
• and
• providing the content related to the solution information along with the captured image,
• wherein the device related to the external device is identified based on the image of the external device,
• wherein the content related to the solution information comprises a text corresponding to the solution information from a manual of the device related to the external device, and
• wherein the method further comprises identifying whether the region exists in the image of the external device based on the text.