Systems and methods for message filtering

A device comprising:

• a memory;
• and one or more processors coupled to the memory and configured to perform operations comprising:
• simultaneously processing, by a server computer including one or more processors, numerous messages between members and representatives;
• receiving, at the server computer, one or more pre-filtering inputs from a member, wherein the one or more pre-filtering inputs include task associations to identify a first message type to display from a real-time chat interface based on the task associations, and a second message type to hide based on the task associations;
• receiving in real-time a set of messages between the member and a representative, wherein the set of messages are received simultaneously with the numerous messages between members and representatives, and wherein the set of messages are received by the server in real-time as the set of messages are being exchanged;
• simultaneously processing the set of messages and the numerous messages in real-time using a filtering algorithm to associate one or more tasks with messages of the set of messages, wherein the one or more tasks correspond to a set of tasks performable by the representative on behalf of the member;
• processing the set of messages to determine whether to display a message of the set of messages based on the one or more pre-filtering inputs and the one or more tasks associated with the messages;
• displaying a first message of the set of messages in the real-time chat interface based on the one or more pre-filtering inputs and a first task association with the first message;
• and
• hiding a second message of the set of messages in the real-time chat interface based on the one or more pre-filtering inputs and a second task association with the second message.

A non-transitory computer readable storage medium comprising instructions that, when executed by one or more processors of a device, cause the device to perform operations comprising:

• simultaneously processing, by a server computer including one or more processors, numerous messages between members and representatives;
• receiving, at the server computer, one or more pre-filtering inputs from a member, wherein the one or more pre-filtering inputs include task associations to identify a first message type to display from a real-time chat interface based on the task associations, and a second message type to hide based on the task associations;
• receiving in real-time a set of messages between the member and a representative, wherein the set of messages are received simultaneously with the numerous messages between members and representatives, and wherein the set of messages are received by the server in real-time as the set of messages are being exchanged;
• simultaneously processing the set of messages and the numerous messages in real-time using a filtering algorithm to associate one or more tasks with messages of the set of messages, wherein the one or more tasks correspond to a set of tasks performable by the representative on behalf of the member;
• processing the set of messages to determine whether to display a message of the set of messages based on the one or more pre-filtering inputs and the one or more tasks associated with the messages;
• displaying a first message of the set of messages in the real-time chat interface based on the one or more pre-filtering inputs and a first task association with the first message;
• and
• hiding a second message of the set of messages in the real-time chat interface based on the one or more pre-filtering inputs and a second task association with the second message.