Enable interaction between a user and an agent of a 5G wireless telecommunication network using augmented reality glasses

A system comprising:

• at least one hardware processor;
• and
• at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
• receive a request from a user to interact with an agent of a wireless telecommunication network,
• wherein the wireless telecommunication network includes a 5G wireless telecommunication network or higher generation wireless telecommunication network;
• determine whether the user is associated with a first AR/VR device,
• wherein the first AR/VR device includes a camera configured to capture an object proximate to the first AR/VR device,
• wherein the first AR/VR device includes a display configured to show a virtual object, and
• wherein the virtual object is not part of a surrounding associated with the first AR/VR device;
• upon determining that the user is associated with the first AR/VR device, create a high-bandwidth communication channel over the wireless telecommunication network between the first AR/VR device and a second AR/VR device associated with an agent of the wireless telecommunication network,
• wherein the high-bandwidth communication channel enables a communication bandwidth of at least 100 Megabits per second (Mbps);
• and
• upon determining that the user is associated with the first AR/VR device, create a virtual room enabling the user and the agent to share visual information over the high-bandwidth communication channel.

A system comprising:

• at least one hardware processor;
• and
• at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
• send from a first AR/VR device associated with a user a request to interact with a second AR/VR device associated with an agent of a wireless telecommunication network,
• wherein the wireless telecommunication network includes a 5G wireless telecommunication network or higher generation wireless telecommunication network,
• wherein the request includes a troubleshooting assistance associated with a UE,
• wherein the first AR/VR device and the UE are configured to communicate wirelessly with each other,
• wherein the second AR/VR device includes a display configured to show a virtual object,
• wherein the virtual object is not part of a surrounding associated with the second AR/VR device;
• receive by the first AR/VR device a wireless communication from the UE, wherein the wireless communication includes a visual representation indicating an issue associated with the troubleshooting assistance;
• create a high-bandwidth communication channel over the wireless telecommunication network between the first AR/VR device and the second AR/VR device,
• wherein the high-bandwidth communication channel enables a communication bandwidth exceeding 100 Megabits per second (Mbps);
• send, by the first AR/VR device, the visual representation to a second AR/VR device associated with the agent;
• and
• present, by the second AR/VR device, the visual representation to the agent.