Work support system, information processor, and work support method

An information processor communicable with a controller system of a production facility and a plurality of terminal devices, the information processor comprising:

• receiving means configured to receive, from the controller system, a signal indicating occurrence of a plurality of anomalies in the controller system;
• display means configured to display nature of the plurality of anomalies;
• acceptance means configured to accept, for each anomaly, an input operation for assignment of a worker who is to handle the anomaly among a plurality of workers after the display of the nature of the plurality of anomalies;
• and
• transmission means configured to notify, upon acceptance of the input operation and based on the assignment, a terminal device used by the worker of nature of the anomaly to be handled by the worker, wherein
• the receiving means further receives progress information indicating progress of a remedy for the anomaly from each terminal device,
• upon receipt of the progress information, the display means displays the progress information,
• the acceptance means further accepts, after displaying the progress information, an input operation for updating the assignment of a worker who is to handle each anomaly, and
• based on the assignment updated, the transmission means notifies the terminal device used by the worker of the nature of the anomaly to be handled by the worker.

A work support method comprising:

• upon receipt of a signal indicating occurrence of a plurality of anomalies in a controller system of a production facility from the controller system, displaying, by an information processor communicable with the controller system, nature of the plurality of anomalies;
• after displaying the nature of the plurality of anomalies, accepting, by the information processor and for each anomaly, an input operation for assignment of a worker who is to handle the anomaly among a plurality of workers;
• upon acceptance of the input operation and based on the assignment, notifying, by the information processor, a terminal device used by the worker of nature of the anomaly to be handled by the worker;
• upon acceptance of the nature of the anomaly from the information processor, displaying, by each of the plurality of terminal devices communicable with the information processor, contents of a remedy for the anomaly;
• upon acceptance of an input operation for inputting progress information indicating progress of the remedy, transmitting the progress information to the information processor by each terminal device;
• upon receipt of the progress information from the terminal device, displaying the progress information by the information processor;
• after displaying the progress information, further accepting, by the information processor, an input operation for updating the assignment of a worker who is to handle each anomaly;
• and
• based on the assignment updated, notifying, by the information processor, the terminal device used by the worker of the nature of the anomaly to be handled by the worker.