Hybrid architecture for transcription of real-time audio based on event data between on-premises system and cloud-based advanced audio processing system
AssigneeAvaya Inc.
InventorsMatthew A. Peters, Robert E. Braudes, Jeffrey L. Aigner
Life of this patent
Estimating the term…
Abstract
Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream.
Claims18
A method for transcribing portions of a communication session between a user device and an on-premises device of an enterprise, the method comprising:
- receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device;
- receiving, by the computer, at least one event associated with the media stream from the on-premises device, wherein the at least one event comprises a media and state change event, wherein the at least one event is received via a first communication channel and the media stream is received via a second communication channel;
- determining, by the computer, a portion of the media stream to transcribe based on the at least one event;
- and
- transcribing, by the computer, the portion of the media stream.
A system for transcribing portions of a communication session between a user device and an on-premises device of an enterprise, the system remotely located from the on-premises device and comprising:
- a memory device, storing executable instructions;
- and
- a processor in communication with the memory device, the processor when executing the executable instructions:
- receives a media stream of the communication session from the on-premises device;
- receives at least one event associated with the media stream from the on-premises device, wherein the at least one event comprises a media and state change event, wherein the at least one event is received via a first communication channel and the media stream is received via a second communication channel;
- determines a portion of the media stream to transcribe based on the at least one event;
- and
- transcribes the portion of the media stream.
Dependencies are inferred from the claim text.