An intelligent backoffice and handheld/mobile distributed computing network with varying, multi-modes of contact, and parallel operational capabilities for use in completing remotely initiated hospitality tasks in the hospitality market comprising:
- a network of distributed and linked backoffice servers that are continuously synchronized in real time and which are enabled to be remotely accessed and managed by a system administrator via a web based interface;
- one or more hospitality software applications linked with the backoffice servers and with handheld/mobile compatible versions available to be remotely accessed and used by handheld/mobile equipped users and including two or more different handheld/mobile computers with their respective and different mobile operating systems;
- a master database comprising multiple linked and continuously synchronized in realtime databases throughout the network and with data and parameters of the one or more hospitality software applications integrated with the said network and with predefined formats, the master database comprising a usable file structure dictated prior to execution, thus improving efficiency and reliability, wherein the one or more hospitality software applications learn, update, store and intelligently apply varying modes of contact with the handheld/mobile equipped hospitality users and in accordance with their preferences, if any;
- Middleware/Framework Communications Control Software (MFCCS) which enables via its centralized system layer architecture the parallel operations capable network to communicate with said two or more different wireless handheld computers, each with different mobile operating systems and with mobile compatible versions of the said hospitality application accessible from the back office servers;
- at least one external software application program interface (API), which enables the full integration of the one or more hospitality software applications via the MFCCS and its layer architecture with one or more non-hospitality applications;
- additionally the network is further enabled to automatically contact one or more other entities when the remotely initiated hospitality task cannot be completed with a first entity and to intelligently continue this, until the task is completed;
- additionally the network is further enabled to intelligently apply time constraints and/or hold times, associated with the hospitality task, when applicable;
- wherein the parallel operations capable network is integrated with the MFCCS and the backend servers are programmed with instructions executable to choose and apply varying modes of contact during the same remotely initiated hospitality task, for and with the handheld/mobile customers and/or handheld/mobile equipped entity staff, to intelligently execute and support completion of the hospitality application task requests.