Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system

A system for coordinating an impromptu voice meeting in an automated call distribution (ACD) system, comprising:

• a server having a processor and memory;
• and
• one or more code sets stored in the memory and executing in the processor which, when executed, configure the processor to:
• receive a request to initiate the impromptu voice meeting among a team of agent devices;
• validate the request to initiate the impromptu voice meeting;
• generate a meeting contact identifier, the meeting contact identifier having a current state at the time of generating and a next state that follows the current state;
• commence the impromptu voice meeting between an initiator of the request and each of the agent devices that is available;
• link a respective state of the initiator of the request and each available agent device among the team of agent devices, to the meeting contact identifier;
• set a respective state of each unavailable agent device among the team of agent devices to the next state of the meeting contact identifier;
• and
• while the impromptu voice meeting is active, add each respective previously unavailable device to the impromptu voice meeting as it becomes available.

A method for coordinating an impromptu voice meeting in an automated call distribution (ACD) system, comprising:

• receiving, by a processor, a request to initiate the impromptu voice meeting among a group of user devices;
• validating, by the processor, the request to initiate the impromptu voice meeting;
• generating, by the processor, a meeting contact identifier, the meeting contact identifier having a current state at the time of generating and a next state that follows the current state;
• commencing, by the processor, the impromptu voice meeting between an initiator of the request and each of the user devices that is available;
• linking, by the processor, a respective state of the initiator of the request and each available user device among the group of user devices, to the meeting contact identifier;
• setting by the processor, a respective state of each unavailable user device among the group of user devices to the next state of the meeting contact identifier;
• and
• while the impromptu voice meeting is active, adding, by the processor, each respective previously unavailable user device to the impromptu voice meeting as it becomes available.