Queuing calls based on disturbance
AssigneeIntrado Life & Safety, Inc.
InventorMario Manzanillo
Life of this patent
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Abstract
An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.
Claims17
An apparatus in a communication network, the apparatus comprising:
- a memory that stores a program;
- and
- a processor configured to execute the program to
- detect a disturbance value from a tag embedded in a Voice over IP (VOIP) message of a VOIP call,
- identify a priority to answer the VOIP call based on the disturbance value, and,
- based on the priority, delay answering the VOIP call until other calls having lower disturbance values or no disturbance values are answered.
A method, comprising:
- detecting, by a node in a communication network, a disturbance value from a tag embedded in a Voice over IP (VOIP) message of a VOIP call;
- identifying, by the node, a priority to answer the VOIP call based on the disturbance value;
- and
- based on the priority, delay answering, by the node, the VOIP call until other calls having lower disturbance values or no disturbance values are answered.
A non-transitory, computer-readable medium comprising one or more instructions that, when executed by a processor of a node in a communication system, cause the processor to perform:
- detecting a disturbance value from a tag embedded in a Voice over IP (VOIP) message of a VOIP call;
- identifying a priority to answer the VOIP call based on the disturbance value;
- and
- based on the priority, delaying answering the VOIP call until other calls having lower disturbance values or no disturbance values are answered.
Dependencies are inferred from the claim text.