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US 11,832,149 B2Granted
Intelligent park and page functions in a communication system
AssigneeAvaya Management L.P.
InventorsMehmet Balasaygun, Christopher D. Baldwin, Kurt Haserodt, David Chavez
Life of this patent
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Abstract
The present disclosure provides a communication system and method, among other things. As a non-limiting example, the method includes receiving a call from a caller, parking the call, and while the call is parked, determining a paging target for the call. The method may further include paging a first target area in an attempt to summon the paging target to retrieve the parked call. The method may further include paging a second target area in an attempt to summon the paging target to retrieve the parked call, receiving a response from the paging target, and based on the response received from the paging target, connecting the paging target with the caller.
Claims20
A call park and paging system, comprising:
- a processor;
- and
- computer memory coupled with the processor, wherein the computer memory comprises dRev 0data that, when processed by the processor, enables the processor to:
- park a call received from a caller;
- provide a page directed toward a paging target and in a first target area in an attempt to summon the paging target to retrieve the parked call;
- after paging the first target area, automatically provide an additional page directed toward the paging target and in a second target area that is different from the first target area in an attempt to summon the paging target to retrieve the parked call;
- identify a communication device associated with the paging target;
- determine that the communication device is within the second target area;
- enable, when the communication device is within the second target area, push notifications on the communication device;
- provide a push notification to the communication device associated with the paging target;
- determine whether a number of push notifications sent to the communication device associated with the paging target exceeds a predetermined number threshold greater than zero;
- extend, when the number of push notifications exceeds the predetermined number threshold, a size of the second target area;
- receive a response from the paging target;
- and based on the response received from the paging target, connect the paging target with the caller.
11 more elements
A non-transitory computer readable medium comprising instructions stored therein which, when executed by a processor, enable the processor to implement a park and page function,
- the instructions including:
- instructions that park a call received from a caller;
- instructions that provide a page directed toward a paging target and in a first target area in an attempt to summon the paging target to retrieve the parked call;
- instructions that, after a predetermined amount of time and/or after a predetermined number of paging attempts in the first target area,
- provide an additional page directed toward the paging target and in a second target area that is different from the first target area in an attempt to summon the paging target to retrieve the parked call;
- instructions that identify a communication device associated with the paging target;
- instructions that determine that the communication device is within the second target area;
- instructions that enable, when the communication device is within the second target area, push notifications on the communication device;
- instructions that provide a push notification to the communication device associated with the paging target;
- instructions that determine whether a number of push notifications sent to the communication device associated with the paging target exceeds a predetermined number threshold greater than zero;
- instructions that extend, when the number of push notifications exceeds the predetermined number threshold, a size of the second target area;
- instructions that receive a response from the paging target;
- and
- instructions that, based on the response received from the paging target, connect the paging target with the caller.
11 more elements
A method, comprising:
- receiving a call from a caller;
- parking the call;
- while the call is parked, determining a paging target for the call;
- paging the paging target in a first target area in an attempt to summon the paging target to retrieve the parked call;
- after a predetermined amount of time and/or after a predetermined number of paging attempts have been provided in the first target area, paging the paging target in a second target area that extends beyond the first target area in an attempt to summon the paging target to retrieve the parked call;
- identifying a communication device associated with the paging target;
- determining that the communication device is within the second target area;
- enabling, when the communication device is within the second target area, push notifications on the communication device;
- providing a push notification to the communication device associated with the paging target;
- determining whether a number of push notifications sent to the communication device associated with the paging target exceeds a predetermined number threshold greater than zero;
- extending, when the number of push notifications exceeds the predetermined number threshold, a size of the second target area;
- receiving a response from the paging target;
- and based on the response received from the paging target, connecting the paging target with the caller.
10 more elements
Dependencies are inferred from the claim text.