Method, system, and computer program product for accessing data about a caller from multiple data sources in real time

A system for accessing data about a caller from multiple data sources in real time, the system comprising:

• a public safety data router (PSDR) programmed and/or configured to:
• connect to a cloud-based repository, wherein a connection between the PSDR and the cloud-based repository is executed through a network;
• request, through the network, configuration data from a device associated with the cloud-based repository;
• receive the configuration data from the device associated with the cloud-based repository;
• configure, based on the configuration data, communication settings of the PSDR to allow the PSDR to communicate with the cloud-based repository;
• after configuration of the communication settings of the PSDR and in response to a communication being initiated by the caller:
• request initial information from an automatic location information (ALI) modem, causing the ALI modem to access the initial information from a location information database;
• receive the initial information from the ALI modem, wherein the PSDR receives and reconfigures the initial information from an inbound format to a different outbound format such that the data is readable to call handling equipment;
• and
• in response to the ALI modem receiving the initial information from the location information database, communicate the initial information to the call handling equipment;
• request additional information from a cloud-based repository;
• receive the additional information from the cloud-based repository;
• and
• communicate the additional information to at least one of the call handling equipment, a computer aided dispatch system, and a logging system.

A computer program product for accessing data about a caller from multiple data sources in real time, the computer program product storing program instructions configured to cause at least one processor of a public safety data router (PSDR) to:

• connect to a cloud-based repository, wherein a connection between the PSDR and the cloud-based repository is executed through a network;
• request, through the network, configuration data from a device associated with the cloud-based repository;
• receive the configuration data from the device associated with the cloud-based repository;
• configure, based on the configuration data, communication settings of the PSDR to allow the PSDR to communicate with the cloud-based repository;
• after configuration of the communication settings of the PSDR and in response to a communication being initiated by the caller:
• receive caller data comprising a unique caller identifier associated with the caller from the call handling equipment;
• communicate, based on the unique caller identifier, a request for initial information to a location information database and/or an additional data repository;
• receive the initial information;
• reconfigure the initial information from an inbound format to a different outbound format such that the initial information is readable by at least one of the call handling equipment, a computer aided dispatch system, and a public safety information management system;
• and
• communicate the initial information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system;
• communicate, based on an index or search criteria, a request for additional information to the cloud-based repository;
• receive the additional information from the cloud-based repository;
• and
• communicate the additional information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system for display to a user.