Synchronous communication using voice and text

A computing system comprising at least one processor configured to:

• accept, by the computing system, a telephone call, from a caller device, initiated by a caller;
• prior to establishment of a telephone user interface that receives spoken input from a user and outputs spoken audio from the caller, execute an on-device call screening service of at the computing system accepting the telephone call, wherein the call screening service is configured to output an audio user interface to the caller device and as part of the telephone call, the execution of the call screening service comprising interrogation of the caller, via the audio user interface, for additional information including a purpose of the telephone call, wherein the interrogation of the caller comprises:
• receiving, by the call screening service and by a graphical user interface of the computing system accepting the telephone call, a query input by the user,
• providing, via the audio user interface and to the caller, the query, and
• receiving, via the audio user interface and in response to the query, the additional information as spoken audio from the caller;
• and
• output, to the user and by the graphical user interface of the computing system accepting the telephone call, an indication of the additional information obtained via the audio user interface that interrogates the caller.

A computer-readable storage medium comprising instructions that, when executed, cause at least one processor to perform:

• accept, by a computing system, a telephone call, from a caller device, initiated by a caller;
• prior to establishment of a telephone user interface that receives spoken input from a user and outputs spoken audio from the caller, execute an on-device call screening service at the computing system accepting the telephone call, wherein the call screening service is configured to output an audio user interface to the caller device and as part of the telephone call, the execution of the call screening service comprising interrogation of the caller, via the audio user interface, for additional information including a purpose of the telephone call, wherein the interrogation of the caller comprises:
• receiving, by the call screening service and by a graphical user interface of the computing system accepting the telephone call, a query input by the user,
• providing, via the audio user interface and to the caller, the query, and
• receiving, via the audio user interface and in response to the query, the additional information as spoken audio from the caller;
• and
• output, to the user and by the graphical user interface of the computing system accepting the telephone call, indication of the additional information obtained via the audio user interface that interrogates the caller.