Calling contacts using a wireless handheld computing device in combination with a communication link establishment and management system
AssigneeConnectAndSell, Inc.
InventorsChristopher W. Beall, Dhruv H. Shah
Life of this patent
Estimating the term…
Abstract
A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.
Claims20
A method for calling targets on a calling list using a smartphone comprising a display screen to control a computer-based communication link establishment and management system, comprising the steps of:
- transmitting, through a mobile application on the smartphone, a selection of a desired calling list for an attempted communication to the computer-based communication link establishment and management system in communication with the mobile application;
- attempting, by the computer-based communication link establishment and management system, to establish a communication connection with targets included on the selected calling list;
- establishing, by the computer-based communication link establishment and management system, a communication connection between the smartphone and a target included on the selected calling list;
- and
- transmitting, from the computer-based communication link establishment and management system to the mobile application, support information associated with the target for display through the mobile application on the smartphone, wherein the support information is configured to facilitate a conversation with the target.
A method for calling targets on a calling list using a smartphone comprising a display screen to control a computer-based communication link establishment and management system, comprising the steps of:
- transmitting, through a mobile application on the smartphone, a selection of a desired calling list for an attempted communication to the computer-based communication link establishment and management system in communication with the mobile application;
- attempting, by the computer-based communication link establishment and management system, to establish a communication connection with targets included on the selected calling list;
- establishing, by the computer-based communication link establishment and management system, a communication connection between the smartphone and a target included on the selected calling list;
- and
- transmitting, from the computer-based communication link establishment and management system to the mobile application, at least one of identifying information and support information associated with the target for display through the mobile application on the smartphone, wherein the at least one of the identifying information and the support information is displayed on a portion of the display screen of the smartphone that takes up a majority of the display screen.
A system for calling targets on a calling list using a smartphone comprising a display screen to control a computer-based communication link establishment and management system, comprising:
- a mobile application on the smartphone in communication with the computer-based communication link establishment and management system;
- a calling list selector allowing selection of a desired calling list of targets for an attempted communication, wherein the mobile application is configured to transmit the selection to the computer-based communication link establishment and management system;
- means for attempting, by the computer-based communication link establishment and management system, to establish a communication connection with targets included on a selected calling list;
- means for establishing, by the computer-based communication link establishment and management system, a communication connection between the smartphone and a target included on the selected calling list;
- and
- means for transmitting, from the computer-based communication link establishment and management system to the mobile application, support information associated with the target for display through the mobile application on the smartphone, wherein the support information is configured to facilitate a conversation with the target.
Dependencies are inferred from the claim text.