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US 11,778,100 B2Granted
Consumer electronic registration, control and support concierge device and method
AssigneeNexStep, Inc.
InventorRobert Stepanian
Life of this patent
Estimating the term…
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AssigneeNexStep, Inc.
InventorRobert Stepanian
Estimating the term…
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
A concierge device including at least one processor and memory holding computer instructions that, when executed on one or more processors of the concierge device, cause performance of a method of supporting a device, the method including:
A non-transitory computer readable media, impressed with program instructions that, when executed on hardware, cause the hardware to execute a method of supporting a device using a concierge device in communication with a service center, the method including:
A method using a concierge device to supporting a particular device, the method including:
Dependencies are inferred from the claim text.