User request response method and apparatus, computer-readable storage medium, and device

A user request response system, comprising:

• a processor and memory;
• a class I terminal, configured to send a user request to a server;
• the server, configured to receive the user request and send notification messages to a plurality of class II terminals according to the user request;
• the plurality of class II terminals, configured to receive the notification messages and send message receipts of the notification messages to the server;
• wherein the server is further configured to receive the message receipts of the notification messages within a preset time;
• determine a service type corresponding to the user request;
• wherein sending the notification messages to the plurality of class II terminals according to the user request comprises:
• determine a service type corresponding to the user request;
• determine a reference class II terminal matching the service type from the plurality of class II terminals;
• send the notification message to the reference class II terminal;
• wherein sending the notification message to the reference class II terminal comprises:
• query current state corresponding to the reference class II terminal, wherein the current state at least comprises a busy state and an idle state;
• determine the reference class II terminal in the idle state as an idle class II terminal;
• send the notification message to the idle class II terminal;
• wherein after determining the class II terminal corresponding to the target message receipt as the target class II terminal, the processor further configured to:
• determine to respond to the user request according to the target class II terminal, send a task pickup failure receipt to the idle class II terminal other than the target class II terminal from the idle class II terminals;
• send a task pickup success receipt to the target class II terminal to switch the target class II terminal from the idle state to the busy state until the target class II terminal receives a prompt information indicating an end of a consultation;
• wherein after receiving the message receipts of the notification messages within the preset time,
• receive the notification message and display a task pickup interface containing the notification message by the idle class II terminal, and if the idle class II terminal detects a user operation of an acceptance control in the task pickup interface,
• return the message receipt of the notification message to a server;
• and
• wherein the task pickup interface further comprises a task pickup countdown display area, a triggering time corresponding to the user request, the service type corresponding to the user request, a triggering position corresponding to the user request, and an identity of a class I terminal.

An electronic device, comprising:

• a processor, and a memory, configured for storing executable instructions of the processor;
• wherein the executable instructions, when executed by the processor, cause the processor to configured to:
• when a user request sent by a class I terminal is received, send notification messages to a plurality of class II terminals according to the user request;
• receive message receipts of the notification messages within a preset time select a target message receipt from the message receipts according to a preset rule;
• determine a class II terminal corresponding to the target message receipt as a target class II terminal, and determine to respond to the user request according to the target class II terminal;
• wherein the processor is further configured to:
• determine a service type corresponding to the user request;
• wherein sending the notification messages to the plurality of class II terminals according to the user request comprises:
• determine a service type corresponding to the user request;
• determine a reference class II terminal matching the service type from the plurality of class II terminals;
• send the notification message to the reference class II terminal;
• wherein sending the notification message to the reference class II terminal comprises:
• query current state corresponding to the reference class II terminal, wherein the current state at least comprises a busy state and an idle state;
• determine the reference class II terminal in the idle state as an idle class II terminal;
• send the notification message to the idle class II terminal;
• wherein after determining the class II terminal corresponding to the target message receipt as the target class II terminal, the processor further configured to:
• determine to respond to the user request according to the target class II terminal,
• send a task pickup failure receipt to the idle class II terminal other than the target class II terminal from the idle class II terminals;
• send a task pickup success receipt to the target class II terminal to switch the target class II terminal from the idle state to the busy state until the target class II terminal receives a prompt information indicating an end of a consultation;
• wherein after receiving the message receipts of the notification messages within the preset time, the processor is further configured to:
• receive the notification message and display a task pickup interface containing the notification message by the idle class II terminal, and if the idle class II terminal detects a user operation of an acceptance control in the task pickup interface,
• return the message receipt of the notification message to a server;
• and
• wherein the task pickup interface further comprises a task pickup countdown display area, a triggering time corresponding to the user request, the service type corresponding to the user request, a triggering position corresponding to the user request, and an identity of a class I terminal.