Method and system for remote quality of experience diagnostics

A system for remote diagnostic of Quality of Experience (QoE) issues for a subscriber on a computer network, the system comprising at least one processor and a memory storing instructions, that when executed by the at least one processor, cause the system to execute:

• a quality measurement module configured to review a plurality of traffic flows associated with the subscriber to determine performance statistics correlated with the traffic flows;
• a subscriber behavior module configured to determine subscriber data related to the subscriber associated with the traffic flows;
• an analysis module configured to analyze the subscriber data and performance statistics to determine a traffic signature associated with the traffic flows wherein the analysis module is configured to:
• determine a plurality of performance statistics for each of the plurality of traffic flows associated with the subscriber;
• determine which service group or bonding group is associated with the subscriber;
• determine an average for the performance statistics for the associated with the service group or the bonding group;
• compare the average of the performance statistics for each of the plurality of traffic flows associated with the subscriber to the average of the performance statistics associated with the service group or the bonding group;
• and
• if the average of any of the plurality of performance statistics for each of the plurality of traffic flows associated with the subscriber is above the average for the service group or the bonding group, determining the subscriber has a QoE issue associated with the service group or the bonding group;
• otherwise determining that the subscriber is not suffering from a QoE issue;
• and
• a diagnostic module configured to:
• retrieve a plurality of known traffic signatures associated with QoE issues;
• determine whether the traffic signature matches any of the plurality of known traffic signatures;
• diagnose the QoE issue based on the match of the traffic signatures;
• and
• dynamically rebond the service group or bonding group associated with the subscriber if the subscriber is suffering from a QoE issue;
• wherein the memory further stores known traffic signatures associated with QoE issues.