Techniques for dynamically configuring service availability

A method, comprising:

• receiving, by a cloud-based platform, an indication of one or more events associated with a service provider;
• modifying, by the cloud-based platform, a configuration associated with providing a schedule of respective service appointments offered by the service provider based on the received indication of the one or more events;
• receiving, by the cloud-based platform, a request for a new service appointment after modifying the configuration;
• in response to receiving the request for the new service appointment:
• determining, by the cloud-based platform, a number of scheduled appointments associated with a first time window;
• determining, by the cloud-based platform, whether the number of scheduled appointments is less than a maximum number of appointments associated with the first time window;
• and
• automatically scheduling, by the cloud-based platform, the new service appointment during the first time window in response to determining that the number of scheduled appointments is less than the maximum number of appointments associated with the first time window.

A non-transitory, computer readable medium comprising instructions that, when executed by a processor, cause the processor to perform operations comprising:

• transmitting a graphical user interface to a display device, wherein the graphical user interface comprises a list of time windows for scheduling respective service appointments provided by a service provider, and wherein the list of time windows are displayed in the graphical user interface in accordance with one or more attributes associated with a configuration for providing the respective service appointments by the service provider;
• receiving an indication of one or more events associated with the service provider;
• modifying the configuration associated with providing the respective service appointments by the service provider based on the received indication of the one or more events;
• transmitting an updated graphical user interface to the display device, wherein the updated graphical user interface comprises an updated list of time windows, and wherein the updated list of time windows are displayed in accordance with one or more attributes associated with the modified configuration;
• receiving, via the updated graphical user interface, a request for a new service appointment within a particular time window of the updated list of time windows;
• in response to receiving the request for the new service appointment:
• determining a number of scheduled appointments associated with the particular time window;
• determining whether the number of scheduled appointments is less than a maximum number of appointments associated with the particular time window;
• and
• automatically scheduling the new service appointment during the particular time window in response to determining that the number of scheduled appointments is less than the maximum number of appointments associated with the particular time window.