Systems and methods for precisely generalized and modular underlay/overlay service and experience assurance

An apparatus comprising:

• one or more processors and memory comprising instructions that, when executed, cause the one or more processors to
• obtain overlay telemetry data from a plurality of overlays, wherein each overlay is an application and there is a corresponding telemetry adaptor for each overlay,
• process the overlay telemetry data with the corresponding telemetry adaptors to normalize associated variables from one or more vendors' specific telemetry to a normalized generalized telemetry, each telemetry adaptor of the corresponding telemetry adaptors is configured to adapt a vendor's specific telemetry to the normalized generalized telemetry,
• obtain underlay telemetry data from one or more underlays, wherein each underlay includes physical infrastructure for supporting one or more of network, compute, and store functions for the plurality of overlays, wherein the normalized generalized telemetry is normalized to the underlay telemetry data,
• analyze the normalized generalized telemetry and the underlay telemetry data via a Key Performance Factor (KPF) model that correlates one or more of the plurality of overlays and the one or more underlays together,
• responsive to an anomaly or a threshold crossing based on the KPF model, perform a Root Cause Analysis (RCA) to identify a root cause of the anomaly or the threshold crossing, and
• map one or more actions with associated priorities to the root cause utilizing one or more remediation modules each specific to a corresponding vendor of the one or more vendors.

A method comprising:

• obtaining overlay telemetry data from a plurality of overlays, wherein each overlay is an application and there is a corresponding telemetry adaptor for each overlay;
• processing the overlay telemetry data with the corresponding telemetry adaptors to normalize associated variables from one or more vendors' specific telemetry to a normalized generalized telemetry, each telemetry adaptor of the corresponding telemetry adaptors is configured to adapt a vendor's specific telemetry to the normalized generalized telemetry;
• obtaining underlay telemetry data from one or more underlays, wherein each underlay includes physical infrastructure for supporting one or more of network, compute, and store functions for the plurality of overlays, wherein the normalized generalized telemetry is normalized to the underlay telemetry data;
• analyzing the normalized generalized telemetry and the underlay telemetry data via a Key Performance Factor (KPF) model that correlates one or more of the plurality of overlays and the one or more underlays together;
• responsive to an anomaly or a threshold crossing based on the KPF model, performing a Root Cause Analysis (RCA) to identify a root cause of the anomaly or the threshold crossing;
• and
• mapping one or more actions with associated priorities to the root cause utilizing one or more remediation modules each specific to a corresponding vendor of the one or more vendors.