Change management system with monitoring, alerting, and trending for information technology environment

A system comprising:

• one or more processors;
• and
• one or more memories storing instructions that, when executed by the one or more processors, cause the system to perform a process comprising:
• determining a change to a configuration item configured to operate in an information technology (IT) network,
• wherein the change to the configuration item is determined using machine learning to identify at least one key term within software code of the configuration item indicating the change;
• in response to determining the change to the configuration item,
• sending, to a configuration management database (CMDB), a message that updates the CMDB based on the change to the configuration item;
• and
• sending a monitor configuration for the configuration item to a plurality of monitoring software tools operating on a plurality of servers, wherein each monitoring software tool is configured to monitor the configuration item based on the monitor configuration.

A non-transitory computer-readable medium storing instructions that, when executed by a computing system, cause the computing system to perform operations comprising:

• determining a change to a configuration item configured to operate in an information technology (IT) network,
• wherein the change to the configuration item is determined using machine learning to identify at least one key term within software code of the configuration item indicating the change;
• in response to determining the change to the configuration item,
• sending, to a configuration management database (CMDB), a message that updates the CMDB based on the change to the configuration item;
• and
• sending a monitor configuration for the configuration item to a plurality of monitoring software tools operating on a plurality of servers, wherein each monitoring software tool is configured to monitor the configuration item based on the monitor configuration.