Cloud portal system for managing networking and computing equipment by generating contextual guides specific to affected resource(s)

An apparatus comprising:

• a memory;
• a network interface configured to enable network communications;
• and
• a processor, wherein the processor is configured to perform operations comprising:
• obtaining, from one or more disparate data sources, inventory data of a plurality of network resources in a plurality of domains of an enterprise network, the inventory data including configuration information of the enterprise network;
• selecting one or more contextual insights that apply to the inventory data of the enterprise network from contextual information related to one or more networks and configuration of the one or more networks by:
• collecting telemetry data of a resource of the plurality of network resources deployed in the enterprise network,
• determining a current stage of the resource, from a plurality of stages in an adoption lifecycle journey of the resource, based on the telemetry data, wherein the plurality of stages in the adoption lifecycle journey relate to obtaining, onboarding, using, and optimizing the resource within the enterprise network, and
• selecting the one or more contextual insights that apply to the current stage of the resource, from the contextual information stored in a knowledge database, wherein the one or more contextual insights are support material including one or more of contextual alerts and product support information obtained from the knowledge database;
• and
• generating one or more contextual guides specific to one or more affected network resources of the enterprise network based on the one or more contextual insights.

One or more non-transitory computer readable storage media encoded with instructions that, when executed by a processor, cause the processor to execute a method comprising:

• obtaining, from one or more disparate data sources, inventory data of a plurality of network resources in a plurality of domains of an enterprise network, the inventory data including configuration information of the enterprise network;
• selecting one or more contextual insights that apply to the inventory data of the enterprise network from contextual information related to one or more networks and configuration of the one or more networks by:
• collecting telemetry data of a resource of the plurality of network resources deployed in the enterprise network,
• determining a current stage of the resource, from a plurality of stages in an adoption lifecycle journey of the resource, based on the telemetry data, wherein the plurality of stages in the adoption lifecycle journey relate to obtaining, onboarding, using, and optimizing the resource within the enterprise network, and
• selecting the one or more contextual insights that apply to the current stage of the resource, from the contextual information stored in a knowledge database, wherein the one or more contextual insights are support material including one or more of contextual alerts and product support information obtained from the knowledge database;
• and
• generating one or more contextual guides specific to one or more affected network resources of the enterprise network based on the one or more contextual insights.