Video-based maintenance method, maintenance terminal, server, system and storage medium

A video-based maintenance method, comprising:

• utilizing, by a server, a historical maintenance record in advance to perform operations, to generate one or more troubleshooting points corresponding to faulty product information and fault description information, as historical reference data;
• receiving, by the server, a maintenance request sent by a client, and generating a maintenance order according to the maintenance request, wherein the maintenance request comprises the fault description information, and the maintenance order comprises customer information, faulty product information and fault information;
• and wherein the faulty product information comprises at least one of a product model, a production batch, a video clip of a component, an image of a component, and a factory parameter of the product, and the fault information comprises one or more troubleshooting points;
• and wherein the one or more troubleshooting points are obtained by the server by matching the fault description information and the faulty product information with the historical reference data after obtaining the fault description information and the faulty product information;
• sending, by the server, the maintenance order to a maintenance terminal;
• receiving, by the server, troubleshooting information sent by the maintenance terminal, wherein the troubleshooting information is recorded by the maintenance terminal in response to receiving a video stream sent by the client;
• and
• generating, by the server, a maintenance report according to the troubleshooting information, and sending the maintenance report to the client.

A video interactive maintenance system, comprising:

• a server and a plurality of maintenance terminals;
• wherein the server is configured to utilize a historical maintenance record in advance to perform operations, to generate one or more troubleshooting points corresponding to faulty product information and fault description information, as historical reference data;
• the server is configured to receive a maintenance request sent by a client, and generate a maintenance order according to the maintenance request, wherein the maintenance request comprises the fault description information, and the maintenance order comprises customer information, faulty product information and fault information;
• and wherein the faulty product information comprises at least one of a product model, a production batch, a video clip of a component, an image of a component, and a factory parameter of the product, and the fault information comprises one or more troubleshooting points;
• and wherein the one or more troubleshooting points are obtained by the server by matching the fault description information and the faulty product information with the historical reference data after obtaining the fault description information and the faulty product information;
• the server is configured to send the maintenance order to a maintenance terminal of the plurality of maintenance terminals;
• the maintenance terminal is configured to receive a video stream sent by the client;
• the maintenance terminal is configured to record troubleshooting information of the troubleshooting points, and send the troubleshooting information to the server;
• and
• the server is configured to generate a maintenance report according to the troubleshooting information, and send the maintenance report to the client.