Systems and methods to facilitate resolution of work items in a fraud resolution workflow

A method to characterize use of a user interface through which work items are accessed, the method being implemented in a computer system comprising non-transitory electronic storage storing machine-readable instructions, and one or more physical processors, the method comprising:

• effectuating presentation of a user interface on a computing platform associated with a user, the user interface being configured to display a work item page, the work item page being associated with a work item record, the work item record describing a fraud resolution task associated with a content creator of a membership platform flagged for fraud, wherein the work item page of the user interface facilitates access to the work item record;
• obtaining user input information conveying user input into the user interface via the computing platform, the user input information specifying a resolution of the fraud associated with the fraud resolution task and immunity information, wherein the resolution is specified as a fraud indication or a non-fraud indication, wherein the non-fraud indication causes the fraud resolution task to be removed from a queue of fraud resolution tasks, and wherein the immunity information defines a restriction placed on the content creator for future flagging for the fraud;
• monitoring the user input into the user interface to determine a number of times the user provides the user input that defines the restriction placed on the content creator;
• comparing the number of times the user provides the user input that defines the restriction to one or more thresholds to determine whether the restriction is being overused or underused by the user, such that when the number of times the user provides the user input that defines the restriction exceeds the one or more thresholds, a determination of overuse is made, and when the number of times the user provides the user input that defines the restriction does not exceed the one or more thresholds, a determination of underuse is made;
• and
• in response to determining the overuse or the underuse of the restriction by the user, generating a notification and distributing the notification to the computing platform of the user and/or one or more other computing platforms of one or more other users, the notification including an indication that the restriction is being overused or underused by the user.