Conversational business tool

A computer-implemented method comprising:

• deducing, by an NLP, an intent and one or more entities from an oral query;
• obtaining, by a fulfillment application program interface (F-API), data associated with the intent and the one or more entities from a database, the F-API comprising a business summary module, a business metrics detail module and a business metrics contributing factor module;
• configuring access to the business metrics contributing factor module after at least one of the business summary module and the business metric detail module;
• in response to a first type of intent:
• grouping and summarizing, by the business summary module, the data associated with the intent and the one or more entities;
• providing, by the business summary module, one or more insights into the data;
• and
• forming, by the business summary module, a first conversational response to the user;
• in response to a second type of intent:
• setting, by the business metric detail module, a time horizon for the one or more entities;
• gathering, by the business metric detail module, data related to the one or more entities for the time horizon;
• gathering, by the business metric detail module, data related to the one or more entities for a future time horizon;
• providing, by the business metric detail module, a comparison of the data for the time horizon with the data for the future time horizon;
• and
• forming, by the business metric detail module, a second conversational response to the user comprising the comparison;
• in response to a third type of intent:
• identifying, by the business metrics contributing factor module, a subset of the one or more entities based on a previous dialogue involving at least one of the business summary module and the business metrics detail module;
• obtaining, by the business metrics contributing factor module, further information about the subset;
• grouping and summarizing, by the business metrics contributing factor module, data related to subset;
• and
• forming, by the business metrics contributing factor module, a third conversational response to the user comprising information about data that has not been previously conveyed by either the business summary module or the business metrics detail module;
• and
• sending, by the F-API, each of the first, second and third conversational responses for voice output through a communication channel.