Method and apparatus for cell-based workforce scheduling
AssigneeVerint Americas Inc.
InventorEdward Hamilton
Life of this patent
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AssigneeVerint Americas Inc.
InventorEdward Hamilton
Estimating the term…
A method for workforce scheduling by a computer system is provided. The method includes receiving a first workforce schedule describing initial assignments of a plurality of workers to a plurality of shifts, each shift comprising one or more work activities, each work activity comprising an activity and a time interval, and storing the first workforce schedule in a memory. The method also includes receiving a cell size associated with each activity, and determining a quantity of workers in each work activity associated with each activity in the first workforce schedule. The method further includes determining cell size violations by dividing the quantity of workers assigned to each work activity by the cell size for the activity associated with the work activity. The method also includes modifying the first workforce schedule to minimize cell size violations, resulting in a second workforce schedule, and storing the second workforce schedule in the memory.
A method of optimized workstation allocation to minimize cell size violations, the method comprising:
A computer system configured for creating optimized cell-based workstation allocation, comprising:
A non-transitory computer readable medium having program instructions stored thereon and in conjunction with an operating system for creating and updating schedules that, when executed by a processor, directs the processor to:
Dependencies are inferred from the claim text.