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US 11,775,891 B2Granted
Omnichannel, intelligent, proactive virtual agent
AssigneeTelepathy Labs, Inc.
InventorsStephen Brown, Martin Reber, Vijeta Avijeet, Josselyn Boudett
Life of this patent
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Abstract
An omni-channel, intelligent, proactive virtual agent system and method of use are provided by which a user may engage in a conversation with the agent to interact with structured and unstructured data of an enterprise that is stored in a domain-specific world model for the enterprise.
Claims24
A system comprising:
- a world model comprising a knowledge graph, the knowledge graph representing a portion of enterprise knowledge;
- an artificial intelligence agent system that uses the world model to facilitate responding to a query with enterprise domain-directed dialog by defining where in an enterprise system relevant data to the query is found;
- an enterprise system in communication with the artificial intelligence agent system and for providing enterprise specific information for the enterprise domain-directed dialog associated with the query being processed by the artificial intelligence agent system;
- and
- a client system that facilitates human interaction with the artificial intelligence agent system with a speech input.
2 more elements
A computer-implemented method comprising:
- receiving a query and facilitating human interaction by enabling dialog with a natural language speech processing technology;
- utilizing a world model to facilitate responding to the query by defining where in an enterprise system relevant data to the query is found, wherein the world model ties various types of data to each other and comprises at least one knowledge graph representing a portion of enterprise knowledge;
- enabling enterprise domain-directed dialog using the natural language speech processing technology;
- providing enterprise specific information for the enterprise domain-directed dialog associated with the query;
- and
- processing the query.
3 more elements
A system to engage in an enterprise domain-directed dialog with a user comprising:
- a world model comprising a knowledge graph, the knowledge graph representing a portion of enterprise knowledge with nodes that reference a set of semantic topics and links that represent relationships between the set of semantic topics, wherein the world model defines a location of relevant data responsive to a query;
- an artificial intelligence agent system that utilizes (a) the world model and (b) a natural language processing system, to process the query, generate a response to the query, and engage in the enterprise domain directed dialog with the user;
- an enterprise system in communication with the artificial intelligence agent system, the enterprise system providing enterprise specific information associated with the query for the enterprise domain-directed dialog;
- and
- a client system that receives speech input from the user and interfaces with the artificial intelligence agent system, wherein the speech input comprises the query.
2 more elements
Dependencies are inferred from the claim text.